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17 Customer Service training courses in Birmingham

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    These courses can be tailored to suit your requirements; whether you're a HR manager booking training and you want it held in house, or an individual who wants your tutor to teach you Spanish at your local tapas restaurant. The content is set but you can work with the course provider on the details of how it will be run.
    Corporate training
    These are courses for employees, where everything from the content to the length can be tailored to the needs of your business. Usually booked by HR managers, these courses are generally held in house or at a venue of your choice.
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Customer service Training Works (You'll be happy or we won't invoice you), Birmingham
Audience aimed at: Corporate training only

This cost effective enjoyable, interactive workshop will increase all delegates understanding of the importance of every single interaction with...more

  • Study level: Not applicable
  • Duration: Different durations are available for this course
  • Study mode: Customised
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Level 3 - ILM Award in Leadership and Management (Leadership, Marketing and Customer Service Units) - Birmingham GRIFFIN COLLEGE, Birmingham
Audience aimed at: Corporate training only

The Marketing and Customer Service Option in the Level 3 Award in Leadership and Management is ideal for individuals who lead teams in marketing...more

  • Study level: Advanced
  • Duration: 5 weeks
  • Study mode: Part time evening
Service with a Smile run by Fircroft College Of Adult Education Provider info
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Service with a Smile Fircroft College Of Adult Education, Birmingham

Formerly ‘Customer Service Skills’, this course will look at the benefits of providing good customer service, the value of positive first impressions,...more

  • Study level: Not applicable
  • Duration: 3 days
  • Study mode: Full time
Through the Customers' Eyes run by PTP TRAINING AND MARKETING LTD Provider info
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Through the Customers' Eyes PTP TRAINING AND MARKETING LTD, Birmingham
Audience aimed at: Corporate training only

Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
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Customer care Training Works (You'll be happy or we won't invoice you), Birmingham
Audience aimed at: Corporate training only

This enjoyable, interactive workshop will increase all delegates understanding of the importance of every single interaction with a customer in...more

  • Study level: Not applicable
  • Duration: Different durations are available for this course
  • Study mode: Customised
Customer Care - Incoming and Outgoing Calls run by PTP TRAINING AND MARKETING LTD Provider info
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Customer Care - Incoming and Outgoing Calls PTP TRAINING AND MARKETING LTD, Birmingham
Audience aimed at: Corporate training only

This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
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2- 3 day Customer Service Training Program (You'll be happy or we won't invoice you) Training Works (You'll be happy or we won't invoice you), Birmingham
Audience aimed at: Corporate training only

This enjoyable, interactive course has been designed to give employees a deep level of understanding and enhance their skills across the key areas...more

  • Study level: Not applicable
  • Duration: Different durations are available for this course
  • Study mode: Customised
Customer Satisfaction as a Selling Tool run by PTP TRAINING AND MARKETING LTD Provider info
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Customer Satisfaction as a Selling Tool PTP TRAINING AND MARKETING LTD, Birmingham
Audience aimed at: Corporate training only

This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Excellent Customer Care - Incoming Calls run by PTP TRAINING AND MARKETING LTD Provider info
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Excellent Customer Care - Incoming Calls PTP TRAINING AND MARKETING LTD, Birmingham
Audience aimed at: Corporate training only

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
How to say 'No' and retain Customer Satisfaction run by PTP TRAINING AND MARKETING LTD Provider info
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How to say 'No' and retain Customer Satisfaction PTP TRAINING AND MARKETING LTD, Birmingham
Audience aimed at: Corporate training only

Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Outstanding Customer Service Skills run by PTP TRAINING AND MARKETING LTD Provider info
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Outstanding Customer Service Skills PTP TRAINING AND MARKETING LTD, Birmingham
Audience aimed at: Corporate training only

An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Customer Excellence for Finance Staff run by PTP TRAINING AND MARKETING LTD Provider info
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Customer Excellence for Finance Staff PTP TRAINING AND MARKETING LTD, Birmingham
Audience aimed at: Corporate training only

This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Know Your Customer run by PTP TRAINING AND MARKETING LTD Provider info
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Know Your Customer PTP TRAINING AND MARKETING LTD, Birmingham
Audience aimed at: Corporate training only

The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Enhancing the Visitors Experience run by PTP TRAINING AND MARKETING LTD Provider info
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Enhancing the Visitors Experience PTP TRAINING AND MARKETING LTD, Birmingham
Audience aimed at: Corporate training only

All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Advanced Customer Service for the Public Sector run by PTP TRAINING AND MARKETING LTD Provider info
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Advanced Customer Service for the Public Sector PTP TRAINING AND MARKETING LTD, Birmingham
Audience aimed at: Corporate training only

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. ...more

  • Study level: Intermediate
  • Duration: Different durations are available for this course
  • Study mode: Full time
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry run by PTP TRAINING AND MARKETING LTD Provider info
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Advanced Customer Service for the Tourism, Leisure and Hospitality Industry PTP TRAINING AND MARKETING LTD, Birmingham
Audience aimed at: Corporate training only

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. ...more

  • Study level: Intermediate
  • Duration: Different durations are available for this course
  • Study mode: Full time
Customer Care run by PTP TRAINING AND MARKETING LTD Provider info
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Customer Care PTP TRAINING AND MARKETING LTD, Birmingham
Audience aimed at: Corporate training only

This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
BOOK NOW!
Customer Service Training
Customer Satisfaction as a Selling Tool

PTP TRAINING AND MARKETING LTD

Next start: Tue 2nd May

Cost: £468.00 per course

Location: Birmingham

Customer Care - Incoming and Outgoing Calls

PTP TRAINING AND MARKETING LTD

Next start: Fri 19th May

Cost: £468.00 per course

Location: Birmingham

Excellent Customer Care - Incoming Calls

PTP TRAINING AND MARKETING LTD

Next start: Wed 7th Jun

Cost: £468.00 per course

Location: Birmingham

Level 3 - ILM Award in Leadership and Management (Leadership, Marketing and Customer Service Units) - Birmingham

GRIFFIN COLLEGE

Next start: Wed 7th Jun

Cost: £645.00 per course

Location: Birmingham

Outstanding Customer Service Skills

PTP TRAINING AND MARKETING LTD

Next start: Thu 22nd Jun

Cost: £468.00 per course

Location: Birmingham

Customer Excellence for Finance Staff

PTP TRAINING AND MARKETING LTD

Next start: Thu 29th Jun

Cost: £468.00 per course

Location: Birmingham

Through the Customers' Eyes

PTP TRAINING AND MARKETING LTD

Next start: Thu 27th Jul

Cost: £468.00 per course

Location: Birmingham

How to say 'No' and retain Customer Satisfaction

PTP TRAINING AND MARKETING LTD

Next start: Wed 6th Sep

Cost: £468.00 per course

Location: Birmingham

Customer Care

PTP TRAINING AND MARKETING LTD

Next start: Tue 12th Sep

Cost: £468.00 per course

Location: Birmingham

Know Your Customer

PTP TRAINING AND MARKETING LTD

Next start: Thu 14th Sep

Cost: £468.00 per course

Location: Birmingham

Enhancing the Visitors Experience

PTP TRAINING AND MARKETING LTD

Next start: Mon 18th Sep

Cost: £468.00 per course

Location: Birmingham

Advanced Customer Service for the Public Sector

PTP TRAINING AND MARKETING LTD

Next start: Mon 23rd Oct

Cost: £468.00 per course

Location: Birmingham

Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

PTP TRAINING AND MARKETING LTD

Next start: Tue 24th Oct

Cost: £468.00 per course

Location: Birmingham