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164 Customer Service training courses in West Midlands

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    These are courses for employees, where everything from the content to the length can be tailored to the needs of your business. Usually booked by HR managers, these courses are generally held in house or at a venue of your choice.
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Certificate in Customer Service Management Global Management Academy U.K.
Audience aimed at: Corporate training only

The Global CERTIFICATE IN MANAGING CUSTOMER SERVICE is a comprehensive program designed to provide supervisors and managers with the knowledge,...more

  • Study level: Intermediate
  • Duration: Variable - to suit the learner
  • Study mode: Online
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ITIL® Intermediate Level - Service Design (SD) Training & Exam Package E-CAREERS
Audience aimed at: Corporate training only

Overview Get certified in ITIL‚® Service Design and be able to provide definitive proof of ability in service design and delivery. ...more

  • Study level: Intermediate
  • Duration: Variable - to suit the learner
  • Study mode: Online
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Understanding customer service in retail City College

Enrolment Duration: 6 months Hours of Training: 2-3 hours Overview Understanding customer service in retail is a course full of everything...more

  • Study level: Not applicable
  • Duration: Variable - to suit the learner
  • Study mode: Online
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Customer Service The Big Teacher
Audience aimed at: Corporate training only

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and...more

  • Study level: Not applicable
  • Duration: Variable - to suit the learner
  • Study mode: Online
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ITIL® Intermediate Level - Service Design (SD) Training & Exam Package BARNET & SOUTHGATE COLLEGE - ONLINE
Audience aimed at: Corporate training only

Overview Get certified in ITIL‚® Service Design and be able to provide definitive proof of ability in service design and delivery. ...more

  • Study level: Intermediate
  • Duration: Variable - to suit the learner
  • Study mode: Online
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Call Centre Training: Sales and Customer Service Training for Call Centre Agents CHURCHILL SQUARE TRAINING & DEVELOPMENT LTD
Audience aimed at: Corporate training only

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. ...more

  • Study level: Multiple levels
  • Duration: Different durations are available for this course
  • Study mode: Distance without attendance | Online
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NCFE Level 3 Certificate in Principles of Customer Service Dimensions Training Solutions

The NCFE Level 3 Certificate in Principles of Customer Service (RQF qualification code: 601/7073/6) is designed to provide you with the knowledge...more

  • Study level: Advanced
  • Duration: Variable - to suit the learner
  • Study mode: Online
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Diploma in Customer Services (Level 4) Brentwood Open Learning College

BOLC Diploma in Customer Services has been designed to equip students with the knowledge, skills and confidence to succeed as customer service...more

  • Study level: Advanced
  • Duration: Different durations are available for this course
  • Study mode: Distance without attendance | Online
CUSTOMER SERVICE run by VERROLYNE TRAINING LTD Provider info
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CUSTOMER SERVICE VERROLYNE TRAINING LTD

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service,...more

  • Study level: Not applicable
  • Duration: Variable - to suit the learner
  • Study mode: Online
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Diploma in Customer Services (Level 4) Oxford Home Study College

Course Details Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. ...more

  • Study level: Advanced
  • Duration: Different durations are available for this course
  • Study mode: Distance without attendance | Online
Airline and Airport Customer Care run by Stonebridge Associated Colleges Provider info
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Airline and Airport Customer Care Stonebridge Associated Colleges

The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards...more

  • Study level: Beginner
  • Duration: Variable - to suit the learner
  • Study mode: Online
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Customer Service Diploma (Level 3) - CPD & IVCAS Accredited New Skills Academy

Our Customer Service Diploma has been given the CPD & IVCAS accreditation and is the perfect course for anyone looking to work in the Customer Service sector. ...more

  • Study level: Not applicable
  • Duration: Variable - to suit the learner
  • Study mode: Online
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Customer Relationship Management The Educators
Audience aimed at: Corporate training only

Give Your Career A Boost. CRM training is a must for all. Customer Relationship is at the heart of all successful companies. ...more

  • Study level: Not applicable
  • Duration: 60 hours
  • Study mode: Online
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Customer service Training Works (You'll be happy or we won't invoice you), West Midlands
Audience aimed at: Corporate training only

This cost effective enjoyable, interactive workshop will increase all delegates understanding of the importance of every single interaction with...more

  • Study level: Not applicable
  • Duration: Different durations are available for this course
  • Study mode: Customised
  • Timetable: MON,TUE,WED,THU,FRI
Service with a Smile run by Fircroft College Of Adult Education Provider info
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Service with a Smile Fircroft College Of Adult Education, West Midlands

Formerly ‘Customer Service Skills’, this course will look at the benefits of providing good customer service, the value of positive first impressions,...more

  • Study level: Not applicable
  • Duration: 3 days
  • Study mode: Full time
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Customer Service - CPD Accredited Online Course Learning247

COURSE DESCRIPTION Customer Service helps users define who their customers are and understand their needs. The course also enables users...more

  • Study level: Not applicable
  • Duration: Variable - to suit the learner
  • Study mode: Online
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Edexcel Customer Service Intermediate Apprenticeship Sandwell College of Further and Higher Education, West Midlands
Audience aimed at: Corporate training only

This course is ideal for anyone who works, or would like to work, in a customer-orientated environment such as call centres, retail outlets, hotels...more

  • Study level: Intermediate
  • Duration: Variable - to suit the learner
  • Study mode: Customised
Customer Care Level 2 run by UK Distance Learning & Publishing Provider info
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Customer Care Level 2 UK Distance Learning & Publishing

This distance learning Customer Care course is written with the intention of giving you a thorough grounding in Customer Care.

  • Study level: Intermediate
  • Duration: Variable – to suit the learner
  • Study mode: Distance without attendance
Retail Management Level 3 and Customer Service Level 3 run by Open Study College Provider info
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Retail Management Level 3 and Customer Service Level 3 Open Study College

This course is designed to help you understand the core aspects of successful Retail Management, combined with a thorough understanding of Customer...more

  • Study level: Intermediate
  • Duration: Variable - to suit the learner
  • Study mode: Distance without attendance
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Level 3 - ILM Award in Leadership and Management (Leadership, Marketing and Customer Service Units) - Birmingham GRIFFIN COLLEGE, West Midlands
Audience aimed at: Corporate training only

The Marketing and Customer Service Option in the Level 3 Award in Leadership and Management is ideal for individuals who lead teams in marketing...more

  • Study level: Advanced
  • Duration: 5 weeks
  • Study mode: Part time evening
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Customer Service Training
Outstanding Customer Service Skills

PTP TRAINING AND MARKETING LTD

Next start: Tue 13th Dec

Cost: £468.00 per course

Location: Birmingham

Customer Excellence for Finance Staff

PTP TRAINING AND MARKETING LTD

Next start: Fri 6th Jan

Cost: £468.00 per course

Location: Birmingham

Level 3 - ILM Award in Leadership and Management (Leadership, Marketing and Customer Service Units) - Birmingham

GRIFFIN COLLEGE

Next start: Wed 25th Jan

Cost: £645.00 per course

Location: Birmingham

Through the Customers' Eyes

PTP TRAINING AND MARKETING LTD

Next start: Tue 31st Jan

Cost: £468.00 per course

Location: Birmingham

Excellent Customer Care - Incoming Calls

PTP TRAINING AND MARKETING LTD

Next start: Wed 1st Mar

Cost: £468.00 per course

Location: Birmingham

Customer Care - Incoming and Outgoing Calls

PTP TRAINING AND MARKETING LTD

Next start: Thu 2nd Mar

Cost: £468.00 per course

Location: Birmingham

How to say 'No' and retain Customer Satisfaction

PTP TRAINING AND MARKETING LTD

Next start: Tue 21st Mar

Cost: £468.00 per course

Location: Birmingham

Enhancing the Visitors Experience

PTP TRAINING AND MARKETING LTD

Next start: Thu 23rd Mar

Cost: £468.00 per course

Location: Birmingham

Customer Care

PTP TRAINING AND MARKETING LTD

Next start: Tue 18th Apr

Cost: £468.00 per course

Location: Birmingham

Advanced Customer Service for the Public Sector

PTP TRAINING AND MARKETING LTD

Next start: Tue 18th Apr

Cost: £468.00 per course

Location: Birmingham

Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

PTP TRAINING AND MARKETING LTD

Next start: Wed 19th Apr

Cost: £468.00 per course

Location: Birmingham

Know Your Customer

PTP TRAINING AND MARKETING LTD

Next start: Thu 20th Apr

Cost: £468.00 per course

Location: Birmingham

Customer Satisfaction as a Selling Tool

PTP TRAINING AND MARKETING LTD

Next start: Tue 2nd May

Cost: £468.00 per course

Location: Birmingham

Effective Customer Care (Level 2)

EDISTANCE LEARNING

Cost: 373.75 £299.00

Location: Online course

Customer Service (Level 3 Diploma)

EDISTANCE LEARNING

Cost: 450.00 £360.00

Location: Online course

Customer Service Excellence (Level 3 Award)

EDISTANCE LEARNING

Cost: 373.75 £299.00

Location: Online course

Customer Relations (Level 2 Award)

EDISTANCE LEARNING

Cost: 368.75 £295.00

Location: Online course

Principles of Customer Service Level 2 Certificate QCF

EDISTANCE LEARNING

Cost: 375.00 £300.00

Location: Online course

Customer Service Training: Managing Customer Service

CHURCHILL SQUARE CONSULTING LTD

Cost: 99.00 £69.00

Location: Online course

Customer Service Training: Critical Elements of Customer Service

CHURCHILL SQUARE CONSULTING LTD

Cost: 99.00 £69.00

Location: Online course

CRM: An Introduction to Customer Relationship Management

CHURCHILL SQUARE CONSULTING LTD

Cost: 99.00 £69.00

Location: Online course

Call Centre Training: Sales and Customer Service Training for Call Centre Agents

CHURCHILL SQUARE CONSULTING LTD

Cost: 99.00 £59.00

Location: Online course

Certificate in Customer Services (Level 3)

OXFORD HOME STUDY

Cost: 385.00 £199.00

Location: Online course

Customer Service (Level 2)

OXFORD HOME STUDY

Cost: 340.00 £149.00

Location: Online course

Diploma in Customer Services (Level 4)

OXFORD HOME STUDY

Cost: 540.00 £249.00

Location: Online course

Professional Receptionist Level 2 Award

EDISTANCE LEARNING

Cost: 493.75 £395.00

Location: Online course

Customer Service - CPD Accredited Online Course

CAREERVISION TRAINING LIMITED

Cost: 18.00 £10.00

Location: Online course

Certificate in Customer Service Management

GLOBAL MANAGEMENT ACADEMY

Cost: 299.00 £225.00

Location: Online course

Customer Service Training – Online

GLOBALEDULINK LTD

Cost: 295.00 £49.00

Location: Online course

Diploma in Customer Service – Online

GLOBALEDULINK LTD

Cost: 449.00 £99.00

Location: Online course