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26 Call Centre training courses

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    These are courses for employees, where everything from the content to the length can be tailored to the needs of your business. Usually booked by HR managers, these courses are generally held in house or at a venue of your choice.
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Call Center Training: Sales and Customer Service Training for Call Center Agents Bright Solutions Global PLC
Audience aimed at: Corporate training only

Course Overview Call Centers are here to stay, although their livelihood depends on sophisticated operations and well trained agents who can...more

  • Study level: Intermediate
  • Duration: 1 day
  • Study mode: Customised
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Call Centre Training: Sales and Customer Service Training for Call Centre Agents CHURCHILL SQUARE TRAINING & DEVELOPMENT LTD
Audience aimed at: Corporate training only

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. ...more

  • Study level: Multiple levels
  • Duration: Different durations are available for this course
  • Study mode: Distance without attendance | Online
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Certificate in Contact Centre Operations (RQF) Level 3 Dimensions Training Solutions

Our Contact Centre Operations course will give you the skills that are highly necessary for career development and progression to more senior, managerial roles. ...more

  • Study level: Advanced
  • Duration: Variable - to suit the learner
  • Study mode: Online
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Call Centre Training (Level 3) Brentwood Open Learning College

Course Details Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. ...more

  • Study level: Intermediate
  • Duration: Different durations are available for this course
  • Study mode: Distance without attendance | Online
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Call Centre Training (Level 3) Oxford Home Study College

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. ...more

  • Study level: Intermediate
  • Duration: Different durations are available for this course
  • Study mode: Online
Certificate in Contact Centre Operations (QCF) Level 3 run by Stonebridge Associated Colleges Provider info
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Certificate in Contact Centre Operations (QCF) Level 3 Stonebridge Associated Colleges

The HABC Level 3 Certificate in Contact Centre Operations QCF Qualification (600/8857/6) is aimed learners who would like to progress within the...more

  • Study level: Beginner
  • Duration: Variable - to suit the learner
  • Study mode: Online
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Contact Centre Operations Intermediate Apprenticeship City College Plymouth
Audience aimed at: Corporate training only

The contact centres industry is one of the fastest growing in the UK, with job opportunities in most cities. As a contact centre apprentice, you...more

  • Study level: Intermediate
  • Duration: 2 years
  • Study mode: Full time
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Apprenticeship in Contact Centre Operations Level 2 Kirklees College
Audience aimed at: Corporate training only

As an intermediate apprentice you will learn the key concepts of contact centre operations. These could involve technical skills to operate the...more

  • Study level: Intermediate
  • Duration: 18 months
  • Study mode: Full time
Call Centre - Achieving Best Practice run by Ptp Training And Marketing Ltd Provider info
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Call Centre - Achieving Best Practice Ptp Training And Marketing Ltd
Audience aimed at: Corporate training only

This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
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Certificate in Call Centre Training Online Short Course COURSES FOR SUCCESS
Audience aimed at: Corporate training only

Learn How To Develop and Implement Call Centre Training A well-trained Call Center is the heart of any operation.  Call center employees...more

  • Study level: Not applicable
  • Duration: Variable - to suit the learner
  • Study mode: Online
Top rated provider
This badge shows that the course provider you are looking at has scored on average 4 or more out of 5 stars from at least 30 users who have taken the time to post a review on one of the course sites run by us.
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Contact Centre Operations Central Sussex College
Audience aimed at: Corporate training only

In this course the Mandatory units include: Comply with health and safety procedures in a contact centre; Develop personal and organisational effectiveness...more

  • Study level: Advanced
  • Duration: Variable - to suit the learner
  • Study mode: Customised
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Apprenticeship in Contact Centre Operations Level 3 Kirklees College
Audience aimed at: Corporate training only

This advanced apprenticeship is designed for learners who are already working in a contact centre environment in a senior position. ...more

  • Study level: Advanced
  • Duration: 18 months
  • Study mode: Full time
October Systems Ltd
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Call Centre Success Training Course October Systems Ltd
Audience aimed at: Corporate training only

Who speaks for your organization? The MD? CEO? Or is it a Customer Service Representative (CSR) answering the telephone? The Call Centre Success...more

  • Study level: Beginner
  • Duration: Variable - to suit the learner
  • Study mode: Online
MBIT TRAINING LTD
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Avaya Aura Contact Center Orchestration Designer Scripting Administration (5C00080K Provided By Global Knowledge) MBIT TRAINING LTD
Audience aimed at: Corporate training only

In this course, you will learn Avaya Aura� Contact Center deployment in SIP and AML environments for connectivity with CS 1000 and Avaya Aura SIP...more

  • Study level: Intermediate
  • Duration: Different durations are available for this course
  • Study mode: Full time | Customised
MBIT TRAINING LTD
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Avaya Aura Contact Center Administration (5C00070K Provided By Global Knowledge) MBIT TRAINING LTD
Audience aimed at: Corporate training only

This course is designed for personnel responsible for administering and managing Avaya Aura� Contact Center Administration. In this course, you...more

  • Study level: Intermediate
  • Duration: Different durations are available for this course
  • Study mode: Full time | Customised
MBIT TRAINING LTD
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Avaya Aura Contact Center CCT and Multimedia Implementation (4C00050K Provided By Global Knowledge) MBIT TRAINING LTD
Audience aimed at: Corporate training only

This course covers the implementation of Avaya Aura® Contact Center Multimedia. The course is designed for individuals responsible for the installation,...more

  • Study level: Intermediate
  • Duration: Different durations are available for this course
  • Study mode: Full time | Customised
MBIT TRAINING LTD
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What's New with Avaya Aura Contact Center Release 6.2 (1C00021V Provided By Global Knowledge) MBIT TRAINING LTD
Audience aimed at: Corporate training only

Update your skills to Release 6.2: Learn about the new platform requirements, compatibilities, and product is course is designed for experienced...more

  • Study level: Intermediate
  • Duration: Different durations are available for this course
  • Study mode: Full time | Customised
MBIT TRAINING LTD
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Avaya Aura Contact Center Implementation (4C00020K Provided By Global Knowledge) MBIT TRAINING LTD
Audience aimed at: Corporate training only

In this course, you will learn Avaya Aura� Contact Center deployment in SIP and AML environments for connectivity with CS 1000 and Avaya Aura SIP...more

  • Study level: Intermediate
  • Duration: Different durations are available for this course
  • Study mode: Full time | Customised
MBIT TRAINING LTD
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Avaya Aura Contact Center Implementation, Configuration and Scripting Bootcamp (4C03621I Provided By Global Knowledge) MBIT TRAINING LTD
Audience aimed at: Corporate training only

This Fast-Track Instructor Led offer (ILT) is designed for individuals responsible for the Implementation, Configuration and Scripting of Avaya...more

  • Study level: Intermediate
  • Duration: Different durations are available for this course
  • Study mode: Full time | Customised
MBIT TRAINING LTD
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Avaya Aura Contact Center - Maintenance (5C00010I Provided By Global Knowledge) MBIT TRAINING LTD
Audience aimed at: Corporate training only

This course is for experienced service technicians responsible for the daily maintenance of the Avaya Aura Contact Center, including Communication...more

  • Study level: Intermediate
  • Duration: Different durations are available for this course
  • Study mode: Full time | Customised
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Call Centre Training
Call Centre - Achieving Best Practice

PTP TRAINING AND MARKETING LTD

Next start: Tue 3rd Jan

Cost: £468.00 per course

Location: London

What's New with Avaya Aura Contact Center Release 6.2 (1C00021V Provided By Global Knowledge)

MBIT TRAINING LTD

Next start: Mon 9th Jan

Cost: £1,194.00 per course

Location: Tewkesbury

Avaya Aura Contact Center CCT and Multimedia Implementation (4C00050K Provided By Global Knowledge)

MBIT TRAINING LTD

Next start: Mon 9th Jan

Cost: £2,514.00 per course

Location: Tewkesbury

Avaya Aura Contact Center Implementation, Configuration and Scripting Bootcamp (4C03621I Provided By Global Knowledge)

MBIT TRAINING LTD

Next start: Mon 9th Jan

Cost: £5,040.00 per course

Location: Tewkesbury

Avaya Aura Contact Center Implementation (4C00020K Provided By Global Knowledge)

MBIT TRAINING LTD

Next start: Mon 9th Jan

Cost: £2,994.00 per course

Location: Tewkesbury

Avaya Aura Contact Center - Maintenance (5C00010I Provided By Global Knowledge)

MBIT TRAINING LTD

Next start: Mon 9th Jan

Cost: £2,514.00 per course

Location: Tewkesbury

Avaya Aura Contact Center Administration (5C00070K Provided By Global Knowledge)

MBIT TRAINING LTD

Next start: Mon 9th Jan

Cost: £2,514.00 per course

Location: Tewkesbury

Avaya Aura Call Center Elite Implementation and Maintenance (5C00091I Provided By Global Knowledge)

MBIT TRAINING LTD

Next start: Mon 9th Jan

Cost: £2,514.00 per course

Location: Tewkesbury

Avaya Aura Contact Center Orchestration Designer Scripting Administration (5C00080K Provided By Global Knowledge)

MBIT TRAINING LTD

Next start: Mon 9th Jan

Cost: £2,514.00 per course

Location: Tewkesbury

Avaya Aura Contact Center - Troubleshooting (5C00011I Provided By Global Knowledge)

MBIT TRAINING LTD

Next start: Mon 9th Jan

Cost: £2,514.00 per course

Location: Tewkesbury

Call Centre Training: Sales and Customer Service Training for Call Centre Agents

CHURCHILL SQUARE CONSULTING LTD

Cost: 99.00 £59.00

Location: Online course

Call Centre Training (Level 3)

OXFORD HOME STUDY

Cost: 385.00 £199.00

Location: Online course

Certificate in Call Centre Training Online Short Course

COURSES FOR SUCCESS

Cost: 149.00 £89.00

Location: Online course

Call Centre Training (Level 3)

BRENTWOOD OPEN LEARNING COLLEGE

Cost: £395.00 per course

Location: Online course

Call Centre Success Training Course

OCTOBER SYSTEMS

Cost: £110.40 per course

Location: Online course