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15 Telephone training courses in Scotland

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Taking Phone Calls The City College

Enrolment Duration: 3 months Hours of Training: 2 hours Overview In order to deliver good customer service you must be able to effectively...more

  • Study level: Not applicable
  • Duration: Variable - to suit the learner
  • Study mode: Online
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Telephone skills Training Works (You'll be happy or we won't invoice you), Scotland
Audience aimed at: Corporate training only

The purpose of this cost effective, enjoyable, interactive workshop is to enable delegates to offer a warm, professional service over the phone. ...more

  • Study level: Not applicable
  • Duration: Different durations are available for this course
  • Study mode: Customised
Customer Service on The Telephone (Byte Size Skills Course) run by Stonebridge Associated Colleges Provider info
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Customer Service on The Telephone (Byte Size Skills Course) Stonebridge Associated Colleges

Customer Service on the Telephone Skills Course The aims of this course are to enable people who use the telephone in business situations to...more

  • Study level: Beginner
  • Duration: Variable - to suit the learner
  • Study mode: Online
Top rated provider
This badge shows that the course provider you are looking at has scored on average 4 or more out of 5 stars from at least 30 users who have taken the time to post a review on one of the course sites run by us.
Gaining Commitment on the Telephone run by PTP TRAINING AND MARKETING LTD Provider info
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Gaining Commitment on the Telephone PTP TRAINING AND MARKETING LTD, Scotland
Audience aimed at: Corporate training only

This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Maximising Appointments on the Telephone run by PTP TRAINING AND MARKETING LTD Provider info
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Maximising Appointments on the Telephone PTP TRAINING AND MARKETING LTD, Scotland
Audience aimed at: Corporate training only

This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Generating New Business by Telephone run by PTP TRAINING AND MARKETING LTD Provider info
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Generating New Business by Telephone PTP TRAINING AND MARKETING LTD, Scotland
Audience aimed at: Corporate training only

This generating new business by telephone course is guaranteed to give delegates the confidence to make calls professionally. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Telephone Techniques - Incoming & Outgoing Calls run by PTP TRAINING AND MARKETING LTD Provider info
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Telephone Techniques - Incoming & Outgoing Calls PTP TRAINING AND MARKETING LTD, Scotland
Audience aimed at: Corporate training only

This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Masterclass in Handling Incoming Telephone Calls - Half Day (pm) run by PTP TRAINING AND MARKETING LTD Provider info
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Masterclass in Handling Incoming Telephone Calls - Half Day (pm) PTP TRAINING AND MARKETING LTD, Scotland
Audience aimed at: Corporate training only

This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Excellent Customer Care - Incoming Calls run by PTP TRAINING AND MARKETING LTD Provider info
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Excellent Customer Care - Incoming Calls PTP TRAINING AND MARKETING LTD, Scotland
Audience aimed at: Corporate training only

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Outgoing Calls - Maximising Effectiveness run by PTP TRAINING AND MARKETING LTD Provider info
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Outgoing Calls - Maximising Effectiveness PTP TRAINING AND MARKETING LTD, Scotland
Audience aimed at: Corporate training only

This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales,...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Dealing with Incoming Calls Positively run by PTP TRAINING AND MARKETING LTD Provider info
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Dealing with Incoming Calls Positively PTP TRAINING AND MARKETING LTD, Scotland
Audience aimed at: Corporate training only

The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Virtual College
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Customer Excellence for Frontline Staff Virtual College
Audience aimed at: Corporate training only

This course has been produced in partnership with Liquid Voice and is designed for those involved in improving customer service and implementing...more

  • Study level: Not applicable
  • Duration: 1 hour
  • Study mode: Online
Cosensa Learning & Development Ltd
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Managing difficult situations on the telephone Cosensa Learning & Development Ltd, Scotland

This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. ...more

  • Study level: Advanced
  • Duration: Different durations are available for this course
  • Study mode: Full time
Global Edulink
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Telephone Skills Diploma – Online Global Edulink

Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma courses cover professional...more

  • Study level: Multiple levels
  • Duration: Variable - to suit the learner
  • Study mode: Online
Top rated provider
This badge shows that the course provider you are looking at has scored on average 4 or more out of 5 stars from at least 30 users who have taken the time to post a review on one of the course sites run by us.
1 Training
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Telephone Handling Skills Diploma 1 Training

Providing excellent customer service is essential to the long-term viability of every business. Diploma in Telephone skills introduces the fundamental...more

  • Study level: Multiple levels
  • Duration: Variable - to suit the learner
  • Study mode: Online
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Telephone Training
Maximising Appointments on the Telephone

PTP TRAINING AND MARKETING LTD

Next start: Fri 5th May

Cost: £468.00 per course

Location: Edinburgh

Generating New Business by Telephone

PTP TRAINING AND MARKETING LTD

Next start: Thu 1st Jun

Cost: £468.00 per course

Location: Edinburgh

Telephone Techniques - Incoming & Outgoing Calls

PTP TRAINING AND MARKETING LTD

Next start: Mon 3rd Jul

Cost: £468.00 per course

Location: Edinburgh

Dealing with Incoming Calls Positively

PTP TRAINING AND MARKETING LTD

Next start: Wed 2nd Aug

Cost: £468.00 per course

Location: Edinburgh

Excellent Customer Care - Incoming Calls

PTP TRAINING AND MARKETING LTD

Next start: Fri 11th Aug

Cost: £468.00 per course

Location: Edinburgh

Gaining Commitment on the Telephone

PTP TRAINING AND MARKETING LTD

Next start: Wed 13th Sep

Cost: £468.00 per course

Location: Edinburgh

Masterclass in Handling Incoming Telephone Calls - Half Day (pm)

PTP TRAINING AND MARKETING LTD

Next start: Tue 26th Sep

Cost: £300.00 per course

Location: Edinburgh

Outgoing Calls - Maximising Effectiveness

PTP TRAINING AND MARKETING LTD

Next start: Tue 24th Oct

Cost: £468.00 per course

Location: Edinburgh

Telephone Skills Diploma – Online

GLOBALEDULINK LTD

Cost: 249.00 £59.00

Location: Online course

Telephone Handling Skills Diploma

1 TRAINING

Cost: 130.00 £19.00

Location: Online course

Taking Phone Calls

THE CITY COLLEGE

Cost: £45.00 per course

Location: Online course

Customer Excellence for Frontline Staff

VIRTUAL COLLEGE LTD.

Cost: £36.00 per course

Location: Online course

Managing difficult situations on the telephone

COSENSA LEARNING & DEVELOPMENT LTD

Cost: £414.00 per course

Location: Glasgow