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22 Telephone training courses in Scotland

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Taking Phone Calls City College

Enrolment Duration: 3 months Hours of Training: 2 hours Overview In order to deliver good customer service you must be able to effectively...more

  • Study level: Not applicable
  • Duration: Variable - to suit the learner
  • Study mode: Online
Customer Service on The Telephone (Byte Size Skills Course) run by Stonebridge Associated Colleges Provider info
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Customer Service on The Telephone (Byte Size Skills Course) Stonebridge Associated Colleges

Customer Service on the Telephone Skills Course The aims of this course are to enable people who use the telephone in business situations to...more

  • Study level: Beginner
  • Duration: Variable - to suit the learner
  • Study mode: Online
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This badge shows that the course provider you are looking at has scored on average 4 or more out of 5 stars from at least 30 users who have taken the time to post a review on one of the course sites run by us.
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Telephone skills Training Works (You'll be happy or we won't invoice you), Scotland
Audience aimed at: Corporate training only

The purpose of this cost effective, enjoyable, interactive workshop is to enable delegates to offer a warm, professional service over the phone. ...more

  • Study level: Not applicable
  • Duration: Different durations are available for this course
  • Study mode: Customised
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Professional Telephone Marketing & Sales Skills Cosensa Learning & Development Ltd, Scotland

The aim of this customised programme is to help delegates develop the confidence and skills to enable them to consistently implement successful...more

  • Study level: Intermediate
  • Duration: Different durations are available for this course
  • Study mode: Full time
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Telephone Skills Diploma – Online Global Edulink

Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma courses cover professional...more

  • Study level: Multiple levels
  • Duration: Variable - to suit the learner
  • Study mode: Online
Top rated provider
This badge shows that the course provider you are looking at has scored on average 4 or more out of 5 stars from at least 30 users who have taken the time to post a review on one of the course sites run by us.
Gaining Commitment on the Telephone run by Ptp Training And Marketing Ltd Provider info
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Gaining Commitment on the Telephone Ptp Training And Marketing Ltd, Scotland
Audience aimed at: Corporate training only

This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
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Managing difficult situations on the telephone Cosensa Learning & Development Ltd, Scotland

This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. ...more

  • Study level: Advanced
  • Duration: Different durations are available for this course
  • Study mode: Full time
Maximising Appointments on the Telephone run by Ptp Training And Marketing Ltd Provider info
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Maximising Appointments on the Telephone Ptp Training And Marketing Ltd, Scotland
Audience aimed at: Corporate training only

This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
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Reception and Telephony Skills Cosensa Learning & Development Ltd, Scotland

This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Telephone Techniques - Incoming & Outgoing Calls run by Ptp Training And Marketing Ltd Provider info
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Telephone Techniques - Incoming & Outgoing Calls Ptp Training And Marketing Ltd, Scotland
Audience aimed at: Corporate training only

This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Winning More Business on the Telephone run by Ptp Training And Marketing Ltd Provider info
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Winning More Business on the Telephone Ptp Training And Marketing Ltd, Scotland
Audience aimed at: Corporate training only

This course is ideal for those who want to improve their follow-up calls to maximise sales. It will also help those fielding incoming sales enquiries...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Generating New Business by Telephone run by Ptp Training And Marketing Ltd Provider info
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Generating New Business by Telephone Ptp Training And Marketing Ltd, Scotland
Audience aimed at: Corporate training only

This generating new business by telephone course is guaranteed to give delegates the confidence to make calls professionally. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Masterclass in Handling Incoming Telephone Calls - Half Day (pm) run by Ptp Training And Marketing Ltd Provider info
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Masterclass in Handling Incoming Telephone Calls - Half Day (pm) Ptp Training And Marketing Ltd, Scotland
Audience aimed at: Corporate training only

This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Excellent Customer Care - Incoming Calls run by Ptp Training And Marketing Ltd Provider info
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Excellent Customer Care - Incoming Calls Ptp Training And Marketing Ltd, Scotland
Audience aimed at: Corporate training only

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Outgoing Calls - Maximising Effectiveness run by Ptp Training And Marketing Ltd Provider info
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Outgoing Calls - Maximising Effectiveness Ptp Training And Marketing Ltd, Scotland
Audience aimed at: Corporate training only

This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales,...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Dealing with Incoming Calls Positively run by Ptp Training And Marketing Ltd Provider info
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Dealing with Incoming Calls Positively Ptp Training And Marketing Ltd, Scotland
Audience aimed at: Corporate training only

The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
The Lund-Brunnemer Centre For The Mind
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One-To-One Interview Coaching/Training via Skype or Telephone The Lund-Brunnemer Centre For The Mind

One-To-One Interview Coaching/Training Over the last few years job interviews and assessments have become more demanding and challenging. ...more

  • Study level: Not applicable
  • Duration: Variable - to suit the learner
  • Study mode: Distance without attendance
Virtual College
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Customer Excellence for Frontline Staff Virtual College
Audience aimed at: Corporate training only

This course has been produced in partnership with Liquid Voice and is designed for those involved in improving customer service and implementing...more

  • Study level: Not applicable
  • Duration: 1 hour
  • Study mode: Online
October Systems Ltd
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The Power of Telephone Courtesy Training Course October Systems Ltd
Audience aimed at: Corporate training only

Are you confident that your company is projecting the best first impression when answering the phone? Making the wrong impression over the phone...more

  • Study level: Beginner
  • Duration: Variable - to suit the learner
  • Study mode: Online
October Systems Ltd
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The Rewards of Telephone Courtesy Training Course October Systems Ltd
Audience aimed at: Corporate training only

Excellent telephone skills increase customer satisfaction and assure that you won't miss important business opportunities. Be confident that your...more

  • Study level: Beginner
  • Duration: Variable - to suit the learner
  • Study mode: Online
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Telephone Training
Excellent Customer Care - Incoming Calls

PTP TRAINING AND MARKETING LTD

Next start: Wed 11th Jan

Cost: £468.00 per course

Location: Edinburgh

Telephone Techniques - Incoming & Outgoing Calls

PTP TRAINING AND MARKETING LTD

Next start: Wed 25th Jan

Cost: £468.00 per course

Location: Edinburgh

Masterclass in Handling Incoming Telephone Calls - Half Day (pm)

PTP TRAINING AND MARKETING LTD

Next start: Wed 15th Feb

Cost: £300.00 per course

Location: Edinburgh

Dealing with Incoming Calls Positively

PTP TRAINING AND MARKETING LTD

Next start: Wed 15th Feb

Cost: £468.00 per course

Location: Edinburgh

Generating New Business by Telephone

PTP TRAINING AND MARKETING LTD

Next start: Thu 23rd Feb

Cost: £468.00 per course

Location: Edinburgh

Gaining Commitment on the Telephone

PTP TRAINING AND MARKETING LTD

Next start: Wed 15th Mar

Cost: £468.00 per course

Location: Edinburgh

Winning More Business on the Telephone

PTP TRAINING AND MARKETING LTD

Next start: Thu 27th Apr

Cost: £468.00 per course

Location: Edinburgh

Outgoing Calls - Maximising Effectiveness

PTP TRAINING AND MARKETING LTD

Next start: Thu 4th May

Cost: £468.00 per course

Location: Edinburgh

Maximising Appointments on the Telephone

PTP TRAINING AND MARKETING LTD

Next start: Fri 5th May

Cost: £468.00 per course

Location: Edinburgh

Telephone Skills Diploma – Online

GLOBALEDULINK LTD

Cost: 245.00 £69.00

Location: Online course

One-To-One Interview Coaching/Training via Skype or Telephone

THE LUND-BRUNNEMER CENTRE FOR THE MIND LTD

Cost: £149.00 per course

Location: Online course

Taking Phone Calls

THE CITY COLLEGE

Cost: £45.00 per course

Location: Online course

Telephone Collections Training Course

OCTOBER SYSTEMS

Cost: £259.20 per course

Location: Online course

Customer Excellence for Frontline Staff

VIRTUAL COLLEGE LTD.

Cost: £36.00 per course

Location: Online course

Telephone Communication Series Training Course

OCTOBER SYSTEMS

Cost: £528.00 per course

Location: Online course

The Rewards of Telephone Courtesy Training Course

OCTOBER SYSTEMS

Cost: £67.20 per course

Location: Online course

The Power of Telephone Courtesy Training Course

OCTOBER SYSTEMS

Cost: £76.80 per course

Location: Online course

Managing difficult situations on the telephone

COSENSA LEARNING & DEVELOPMENT LTD

Cost: £414.00 per course

Location: Glasgow

Professional Telephone Marketing & Sales Skills

COSENSA LEARNING & DEVELOPMENT LTD

Cost: £654.00 per course

Location: Edinburgh

Reception and Telephony Skills

COSENSA LEARNING & DEVELOPMENT LTD

Cost: £414.00 per course

Location: Glasgow