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13 Customer Service training courses in City Of London

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    These are courses for employees, where everything from the content to the length can be tailored to the needs of your business. Usually booked by HR managers, these courses are generally held in house or at a venue of your choice.
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Call Center Training: Sales and Customer Service Training for Call Center Agents Bright Solutions Global PLC, City Of London
Audience aimed at: Corporate training only

Course Overview Call Centers are here to stay, although their livelihood depends on sophisticated operations and well trained agents who can...more

  • Study level: Intermediate
  • Duration: 1 day
  • Study mode: Customised
Outstanding Customer Service Skills run by Ptp Training And Marketing Ltd Provider info
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Outstanding Customer Service Skills Ptp Training And Marketing Ltd, City Of London
Audience aimed at: Corporate training only

An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Know Your Customer run by Ptp Training And Marketing Ltd Provider info
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Know Your Customer Ptp Training And Marketing Ltd, City Of London
Audience aimed at: Corporate training only

The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Customer Satisfaction as a Selling Tool run by Ptp Training And Marketing Ltd Provider info
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Customer Satisfaction as a Selling Tool Ptp Training And Marketing Ltd, City Of London
Audience aimed at: Corporate training only

This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Excellent Customer Care - Incoming Calls run by Ptp Training And Marketing Ltd Provider info
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Excellent Customer Care - Incoming Calls Ptp Training And Marketing Ltd, City Of London
Audience aimed at: Corporate training only

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Customer Care run by Ptp Training And Marketing Ltd Provider info
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Customer Care Ptp Training And Marketing Ltd, City Of London
Audience aimed at: Corporate training only

This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Enhancing the Visitors Experience run by Ptp Training And Marketing Ltd Provider info
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Enhancing the Visitors Experience Ptp Training And Marketing Ltd, City Of London
Audience aimed at: Corporate training only

All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Customer Excellence for Finance Staff run by Ptp Training And Marketing Ltd Provider info
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Customer Excellence for Finance Staff Ptp Training And Marketing Ltd, City Of London
Audience aimed at: Corporate training only

This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Customer Care - Incoming and Outgoing Calls run by Ptp Training And Marketing Ltd Provider info
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Customer Care - Incoming and Outgoing Calls Ptp Training And Marketing Ltd, City Of London
Audience aimed at: Corporate training only

This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry run by Ptp Training And Marketing Ltd Provider info
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Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Ptp Training And Marketing Ltd, City Of London
Audience aimed at: Corporate training only

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. ...more

  • Study level: Intermediate
  • Duration: Different durations are available for this course
  • Study mode: Full time
Advanced Customer Service for the Public Sector run by Ptp Training And Marketing Ltd Provider info
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Advanced Customer Service for the Public Sector Ptp Training And Marketing Ltd, City Of London
Audience aimed at: Corporate training only

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. ...more

  • Study level: Intermediate
  • Duration: Different durations are available for this course
  • Study mode: Full time
How to say 'No' and retain Customer Satisfaction run by Ptp Training And Marketing Ltd Provider info
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How to say 'No' and retain Customer Satisfaction Ptp Training And Marketing Ltd, City Of London
Audience aimed at: Corporate training only

Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
Through the Customers' Eyes run by Ptp Training And Marketing Ltd Provider info
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Through the Customers' Eyes Ptp Training And Marketing Ltd, City Of London
Audience aimed at: Corporate training only

Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. ...more

  • Study level: Beginner
  • Duration: Different durations are available for this course
  • Study mode: Full time
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Customer Service Training
Customer Care - Incoming and Outgoing Calls

PTP TRAINING AND MARKETING LTD

Next start: Mon 9th Jan

Cost: £468.00 per course

Location: London

How to say 'No' and retain Customer Satisfaction

PTP TRAINING AND MARKETING LTD

Next start: Thu 19th Jan

Cost: £468.00 per course

Location: London

Outstanding Customer Service Skills

PTP TRAINING AND MARKETING LTD

Next start: Thu 26th Jan

Cost: £468.00 per course

Location: London

Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

PTP TRAINING AND MARKETING LTD

Next start: Mon 6th Feb

Cost: £468.00 per course

Location: London

Advanced Customer Service for the Public Sector

PTP TRAINING AND MARKETING LTD

Next start: Tue 7th Feb

Cost: £468.00 per course

Location: London

Customer Care

PTP TRAINING AND MARKETING LTD

Next start: Tue 14th Feb

Cost: £468.00 per course

Location: London

Excellent Customer Care - Incoming Calls

PTP TRAINING AND MARKETING LTD

Next start: Tue 14th Feb

Cost: £468.00 per course

Location: London

Know Your Customer

PTP TRAINING AND MARKETING LTD

Next start: Wed 15th Feb

Cost: £468.00 per course

Location: London

Enhancing the Visitors Experience

PTP TRAINING AND MARKETING LTD

Next start: Thu 16th Feb

Cost: £468.00 per course

Location: London

Customer Excellence for Finance Staff

PTP TRAINING AND MARKETING LTD

Next start: Thu 2nd Mar

Cost: £468.00 per course

Location: London

Customer Satisfaction as a Selling Tool

PTP TRAINING AND MARKETING LTD

Next start: Mon 6th Mar

Cost: £468.00 per course

Location: London

Through the Customers' Eyes

PTP TRAINING AND MARKETING LTD

Next start: Tue 14th Mar

Cost: £468.00 per course

Location: London