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Training Works (You'll be happy or we won't invoice you) training courses

28 training courses found

People management
Audience aimed at: Corporate training only

This enjoyable, useful workshop will cover some of the concepts, tools and techniques of management to help you become more effective and confident when managing your team Using a mixture of theory, discussion and practical exercises, the content will include the following: Example agenda What is management? - chance to discuss and define your role Understanding your role as a manager - a useful discussion on some of the key differences between being a manager and being a member of the team Card sort exercise - your chance to examine the different and varied aspects of your job Styles of leadership and management - a useful model together with practical exercises to help you choose the right approach Time Management - a session on the most useful concepts for managing your workload and that of your team Planning - an examination of the key concepts of planning Delegation - your opportunity to look at the benefits, necessity and skills involved in delegating work to others The price of this course includes: Planning Preparation Design Delivery Feedback Phone support Training packs Email copy of the training pack by request Full copy write of the materials for use with future staff Free customer care business guide upon request The cost of the venue is not included We will, of course, run the course at a time and venue to suit you and your business. We offer a great guarantee.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Customer service
Audience aimed at: Corporate training only

This cost effective enjoyable, interactive workshop will increase all delegates understanding of the importance of every single interaction with a customer in order that they may represent their company with warmth in a professional way. The day will be a mixture of theory, discussion and practical exercises.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Dealing with difficult people and situations
Audience aimed at: Corporate training only

The purpose of this cost effective, enjoyable, interactive workshop is to enable delegates to become more assertive in the workplace. The tools and techniques covered will enable delegates to deal with situations in a confident and diplomatic way and will improve their communication skills The day will be a mixture of theory, discussion and practical exercises.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Telephone skills
Audience aimed at: Corporate training only

The purpose of this cost effective, enjoyable, interactive workshop is to enable delegates to offer a warm, professional service over the phone. The day will be a mixture of theory, discussion and practical exercises.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Mentoring Skills
Audience aimed at: Corporate training only

If youäó»re not satisfied with the training, you will not be invoiced. Agenda This cost effective, enjoyable, interactive workshop is designed to enable delegates to improve their mentoring skills.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Interpersonal skills
Audience aimed at: Corporate training only

We offer a great guarantee. If youäó»re not satisfied with the training, you wont be invoiced.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Letter and report writing skills (writing reports)
Audience aimed at: Corporate training only

We offer a great guarantee. If youäó»re not satisfied with the training, you wont be invoiced.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Time management, planning and delegation
Audience aimed at: Corporate training only

The purpose of this cost effective, enjoyable and interactive workshop is to give delegates an awareness of the importance of managing their time effectively together with the tools and techniques to do this. The day will be a mixture of theory, exercises and discussion and will equip delegates with the skills to manage their time more proactively in order to achieve more.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Presentation skills
Audience aimed at: Corporate training only

We offer a great guarantee. If youäó»re not satisfied with the training, you will not be invoiced.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Induction training
Audience aimed at: Corporate training only

We offer a great guarantee. If youäó»re not satisfied with the training, you wont be invoiced.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Selling skills
Audience aimed at: Corporate training only

The purpose of this cost effective, enjoyable, interactive workshop is to enable delegates to sell more of their product or service by selling in a helpful, structured way. The day will be a mixture of theory, discussion and practical exercises.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Customer care
Audience aimed at: Corporate training only

This enjoyable, interactive workshop will increase all delegates understanding of the importance of every single interaction with a customer in order that they may represent their company with warmth, in a professional way. The day will be a mixture of theory, discussion and practical exercises.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Teambuilding
Audience aimed at: Corporate training only

The purpose of this cost effective, enjoyable, interactive workshop is to enable delegates to understand the needs of their team and make a valuable contribution so that the effectiveness of the team is increased. The day will be a mixture of theory, discussion and practical exercises.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Training and Coaching Skills
Audience aimed at: Corporate training only

The purpose of this cost effective, enjoyable, interactive workshop is to enable you to train your team in a more professional, effective and confident manner. Many people are expected to train staff and colleagues because of the knowledge and skills they have in a particular area.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
How to improve your rating on Trip Advisor
Audience aimed at: Corporate training only

We offer a great guarantee. If youäó»re not satisfied with the training, you wont be invoiced.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Management skills
Audience aimed at: Corporate training only

A cost effective, enjoyable, useful workshop designed for both inexperienced and experienced managers who have had no structured training. Using a mixture of theory, discussion and practical exercises, key members of staff will cover some of the concepts, tools and techniques of management in order to become more effective and confident when managing their team.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Appraisal skills (can be run over one or two days)
Audience aimed at: Corporate training only

The purpose of this cost effective, enjoyable and practical workshop is to enable you to undertake appraisals so that you and your team can both review past performance and plan for future success in order to perform even more effectively. We offer a great guarantee.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Communication skills
Audience aimed at: Corporate training only

This cost effective, enjoyable, interactive workshop will increase all delegatesäó» understanding of the importance of every interaction with a work colleague. This will help your team work well together and improve your business results.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Assertiveness at work
Audience aimed at: Corporate training only

This cost effective, enjoyable, interactive workshop will enable delegates to become more assertive in the workplace. The tools and techniques covered will enable delegates to deal with situations in a confident and diplomatic way and will improve their communication skills.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
Report writing skills
Audience aimed at: Corporate training only

We offer a great guarantee. If youäó»re not satisfied with the training, you will not be invoiced.

  • Study level: Not applicable
  • Duration of training: Different durations are available for this course
  • Study mode: Customised
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