10 training courses found
Workshop Title: Assertiveness Skills At Work Who Should Attend? Those who wish to improve their Assertiveness at work. You may be a team member, a team leader, manager or a technical specialist needing to develop your authority in conflicting situations and with varying priorities.
Workshop Title: Powerful Presentation Skills Who Should Attend? Employees at all levels who are required to deliver a compelling presentation to an audience. This may be internal or external customers/clients with whom you need to communicate effectively.
Workshop Title: Managing Difficult Behaviour Who should Attend: Supervisors and managers who are required to manage ’challenging’ behaviour in a competent and professional manner. What practical benefits will I gain from attending this workshop? You will increase your ability to manage challenging and negative behaviour through: understanding behaviour, what it is and where it comes from – why its not personal – possible causes of negative behaviour – conducting a ‘causal analysis’ – preparing for and conducting a personal review – focus on skills – questioning, listening, empathy, rapport, assertiveness – recognising your strengths and areas for development.
Your first steps into management are very scary. Without appropriate training they are often a disaster, so well done for checking this programme out.
Workshop Title: Coaching Skills Who Should Attend: Managers, senior staff and those who are responsible for assisting team members/colleagues to improve workplace performance through the application of best practise coaching skills. What practical benefits will I gain from attending this workshop? You will gain specialist knowledge and understanding of the coaching process which will enable you to help team members reach their full potential: coaching and how it differs from other improvement tools – the role of the workplace coach - understanding the key steps to effective coaching – opportunities to coach – agreeing improvement outcomes – the coaching contract - recognising the key skills – understanding learning styles - choosing your coaching style to match the situation and learner – recognise your personal strengths and areas for improvement.
The Competent Manager Programme is designed specifically for team leaders, supervisors, managers. They may be new to the role or have received little previous training and development.
Course Title: Building Teams That Achieve Who Should Attend? Those with responsibility for creating and maintaining effective workplace teams to achieve business objectives. What practical benefits will I gain from attending this workshop? You will gain fresh insights into the characteristics of effective teams by understanding: the benefits of team work – how to recognise an effective team – the 4 stages of team development and how to move teams through them – choosing an appropriate leadership style – understanding team roles – the needs of individuals within teams – dealing with internal conflict – choosing your members – a range of practical team building exercises - an increased understanding of your strengths and areas for development.
Workshop Title: Professional Telephone Techniques Who Should Attend: All team members who are responsible for making/receiving telephone calls from internal or external customers, clients or end users. Anyone who picks up the telephone in the place of work and has not yet been trained to do so.
Workshop Title: Practical Leadership Skills Who should Attend? This workshop is relevant to a wide range of people including team leaders, project leaders, junior and middle managers who want a practical, pragmatic approach to Leadership skills. Learners may have had little or no exposure to professional leadership skills training, or may simply require an update as to current best practice.
Workshop Title: Personal Development Workshop Who Should Attend? You will benefit greatly from attending this workshop if you are – taking on a new role, looking to make changes in your working life, seeking to identify both strengths and areas for development. What practical benefits will I gain from attending this workshop? You will be able to manage yourself in a more focussed way, improve your working relationships and your overall performance.