25 training courses found
This course is CPD Accredited and Certified Total Success have been running successful Train the Trainer courses since 1995. This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.
This course is CPD Certified and Accredited Who will benefit from the course? Anyone who needs to master the principles and practices of effective project management. From senior managers/directors to administrative and technical staff, in fact anyone who needs to find solutions to the following challenges: I don’t always feel in control of my projects I need to manage others in a clear and productive way I need to increase my own productivity and task completion I have to juggle a multitude of tasks continuously I’d love to have more time to enjoy managing projects The Benefits of our project planning for non-project managers’ course The skills, if used consistently, will enable delegates to: increase work effectiveness and productivity manage deadlines more effectively communicate more effectively with project stakeholders feel more in control of their projects Course objectives Delegates will learn skills which will improve planning, establishing project priorities, decision making, people management skills and communication skills.
Our letter and report writing course is tailored to the needs of delegates who already retain business writing skills and those who would like to gain further knowledge on: how to write a good report how to write effective letters how to write professionally how to write confidently how to write a standard letter how to write a formal report how to write a complaint letter Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates. Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence.
If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Who will benefit from the course? This course will ensure your staff always project the correct image to your potential customers and clients to make your company stand out from the crowd.
When it comes to employee performance appraisals, setting SMART objectives and giving constructive feedback are essential skills for any manager and our appraisal training courses show delegates how to carry out appraisal and performance reviews successfully. This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.
Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills.
This course is CPD Accredited and Certified As well as running our normal time management training course we aim to reflect the growing use of technology and how it has enhanced our ability to manage our time. This time management training course working with Microsoft outlook is one of a number of courses we run around this particular area of time management technology.
Who will benefit from the course? The types of delegate we have trained previously are: Directors and senior managers Managers, department heads, team leaders and supervisors This course allows managers and supervisors to examine safe disciplinary practice and demonstrates tried and tested ways to ‘turn around’ poorly performing employees. The aim of this course is to provide a practical insight into the handling of disciplinary and dismissal issues.
This course will ensure your staff always project the correct image to your potential customers to make sure your company stands out from the crowd. It has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls.
Our presentation courses are planned to significantly improve presentation skills to allow delegates of all levels to be able to make powerful presentations. The presentation seminars that we provide are packed full of presentation tips and techniques that demonstrate strategies which will show delegates how to reduce nerves in presentations and to allow them to present confidently when presenting to clients or colleagues.
Who will benefit from the course? Our coaching training seminars enable delegates to understand the processes which will make them more effective and increase their confidence and sense of achievement. This will benefit anyone who needs to master the principles and practices of an effective coach; including senior/junior managers, supervisors, training/hr managers, directors, administrative and technical staff.
This course is CPD Accredited and Certified Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. Our team building workshops are packed full of useful teamwork training exercises, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders.
This is a CPD Accredited and Certified Course The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance.
Why is Customer Service such an important factor in our increasingly technological world? It is essential that all employees represent their organisation in a professional and friendly way. Clear and effective communication is essential to ensure that the business is not lost.
This course is CPD Accredited and Certified Our presentation skills workshops are designed not just to show delegates how to make a simple presentation: they are designed to show delegates how to create a successful presentation also maximising the applications of PowerPoint to make great presentations. Presentation training will allow delegates to build on their presenting skills; make better presentations; enjoy making presentations and teach delegates how to present successfully.
Managing difficult employees and problem people People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done. This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’.
ASSERTIVENESS SKILLS WHO WILL BENEFIT FROM THE COURSE? Our assertive training seminars enable delegates to understand the processes which will make them more effective and increase their confidence and sense of achievement. Anyone who needs to master the principles and practices of effective, assertive communication.
INTERVIEWING SKILLS WHO WILL BENEFIT FROM THE COURSE? Our course will cover the practical skills needed to make recruitment interviews productive and focused. It will allow delegates to understand the stages of the recruitment process and how to conduct an effective interview so that they are able to attract the best candidates and choose the best person for the job.
This course is CPD Accredited and Certified Why is Time Management Training so important for our modern lives? With ever-increasing workloads and deadlines, the ability to manage our time has never been more important. Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
Who will benefit from the course? This course is of value to managers, supervisors, customer service staff, front line and call centre staff and those who handle the following: Aggressive and angry and customers Hostile negotiators Conflict with colleagues and other departments Aggressive and hostile behaviour from senior colleagues and management Defensive and angry reactions from team members when reviewing performance Continual negativity from colleagues and project team Delegates will learn how to: Develop specific strategies for conflict resolution Recognise classic profiles of difficult people and strategies for handling them Pre-empt challenging situations and avoid escalating them further Develop communication skills designed to improve your delivery of bad or unpleasant news Recognise personality types with which you may clash Develop assertive skills and behaviours Handle aggressive behaviour Deliver negative feedback to a colleague or subordinate Give positive feedback Calm angry, upset and unresponsive individuals Dealing with Difficult People Course Agenda Morning – 9.30-1.