14 training courses found
Acquire skills and techniques from your screen. This rich, insightful session is for experienced people managers & HR professionals who are already informally mediating and have no previous mediation training.
Empathy is a fundamental resource that adds value in all areas ranging from leadership to sales. Empathy is something you can learn and acquire.
If you have attended a mediation short course and want to upgrade your learning to a full qualification this course provides a range of flexible options to secure the National Certificate in Mediation Skills. As the mediation sector moves into standards and regulation the National Certificate in Mediation Skills will put you in a strong and secure position for any future regulatory requirements, recruitment opportunities, panel memberships, client requests and contract opportunities.
If you are expected to mediate conflicts on a daily basis but don't have the job title of 'mediator' then this four hour induction into mediation and conflict skills will boost your confidence and success. This intensive and fun session will give you the core skills and key models for resolving conflict.
Our nationally accredited mediation skills course sets the standard for mediation training in the UK. Our course gives the positive behaviours, skills and confidence to secure mutual solutions in complex and challenging conflicts.
This one day mediation course will give you an overview of how to structure and manage the steps and stages of the mediation process. The course will change the way you manage and respond to conflict.
For front line managers, team leaders, supervisors and HR advisors who want to nip conflict in the bud early and resolve disputes which may escalate into time consuming and costly conflicts. This course helps managers understand how conflict affects working relationships and supports them in looking below the surface to root out underlying issues and repair relationships.
For managers wanting a quick and positive option to resolve conflicts. Mediation provides a powerful opportunity to resolve complaints and grievances more effectively than formal procedures.
Our nationally accredited course is for organisations or individuals wanting to train as complaints mediators. Suitable for complaints managers, PALS, practice managers, health advocates, student experience officers, student services staff and staff responsible for improving the patient or customer experience.
Transformative mediation courses ranging from a one day introduction to a five day professional standard. Learn from a transformative mediation practitioner with 15 years experience in delivering transformative mediation services and training in the workplace and a wide range of sectors and contexts.
For Family mediators, Civil & Commercial Mediators, Neighbour & Community meditors. This course will orientate your skills towards the workplace context, focusing on cases of bullying and harassment.
Avoiding difficult issues is a common and natural part of a busy manager's life. Difficult emotions, confrontational people and pressing priorities can push what needs to be talked about to the side.
Adapt and strengthen your mediation skills to work with group dynamics in high performing teams, virtual teams and matrix management. A team dispute will be brought to life involving several parties.
This creative and challenging course offers a bespoke package designed to meet the delegate´s needs. Discover why we are the training provider of choice for some the UK's busiest and most experienced mediators.