22 training courses found
A one day Telephone Techniques Training Course designed to develop and maintain Customer relationships. Introduces the Qualities and Key Skills required for success.
Assertiveness will help you deal with difficult situations and people more effectively. Learn how to stand up for yourself, communicate your needs and wants clearly and to say “no” when you need to.
Written Communication is essential not only to get the message across but to project the correct image. People make judgements about us and our organisation based on the written communication we send them.
Managing time is essential in today’s business environment. Making sure the priority of work is effective will increase productivity while reducing stress.
This training programme is aimed at anyone working in a customer service environment providing service to either internal or external customers. Anyone handling incoming and out bound telephone calls.
This training programme is aimed at employees from all sections of the organisation; staff or managers involved in costing or setting budgets and staff or managers required to make decisions. Benefits to delegates include: Improving appreciation of finance.
The key to successful management is making sure your team members know what is expected of them. Giving objective feedback to employees is an essential part of this process.
Taking a strategic approach to management is imperative in todays rapidlychanging business environment. To identify and sustain a competitive advantage requires regular and frequent strategic reviews of your organisation.
This training programme is aimed at Employees from all sections of the organisation; Team leaders, supervisors, partners and managers; Most effective when the whole team is trained together. Benefits to delegates include: Improving team performance.
As new sales channels open and products and services diversify, the market place becomes more and more competitive. Customers are demanding greater responsiveness and flexibility.
This training programme is aimed at newly appointed sales managers, directors or partners; Sales managers with no formal management qualification or training; Experienced sales managers who wish to develop their skills; Anyone being prepared for promotion into a sales management position. Benefits to delegates: Increasing the effectiveness of your sales team.
This one day course gives a practical guide to successful Event Management. It includes effective tools and techniques to help you organise events with confidence.
Learn how to become a better Team Leader. Develop the skills to empower and inspire your Team members.
Effective interviewing techniques are essential in business today. Provides the necessary skills for interviewing in various situations including: recruitment, selection, appraisal, discipline, grievance and exit.
This training programme is aimed at Managers, sales people, purchasing people; Anyone being prepared for a role in sales, purchasing or management; Anyone who has to negotiate. Benefits to delegates include: Easier Negotiating.
This training course is aimed at people new to telephone sales; Anyone responsible for leading a telesales team or call centre; Experienced telesales people wishing to review their skills. Benefits to delegates include: Improving telephone communication.
In today’s competitive marketplace clients are becoming more demanding. They are choosing suppliers that can help maximise their investment while reducing the potential risk, this mean working in partnership with your clients.
This training programme is aimed at Experienced Directors, Managers or Partners who wish to improve their effectiveness; Directors, Managers or Partners with no formal management qualifications or training; Anyone being prepared for promotion into a Director, Partner or Senior Management position. Benefits for delegates: Improving Strategic thinking.
Moving into a management role means letting go of many of the day to day tasks and managing others to achieve results. Introduces the Qualities and Key Skills needed for successful management.
Effective presentation skills are essential at all levels within an organisation.Teaches the skills to confidently present to audiences of any size.