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PTP TRAINING AND MARKETING LTD Training Courses

201 training courses found

Call Centre - Achieving Best Practice
Audience aimed at: Corporate training only

This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Motivational Management for the Public Sector
Audience aimed at: Corporate training only

An all-encompassing one-day course that gives you all the tools to become a confidant and motivational manager in the Public Sector. CPD Value 5.

  • Study level: Intermediate
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Consultative Selling
Audience aimed at: Corporate training only

This course is for those who sell ideas, products and services and who want to develop a selling style where the emphasis is on developing the concept of sales conversations together with long term, stable future business relationships. Training Benefits An understanding of the 3 key roles to be played The ability to determine what type of sale they are dealing with.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Recruiting the Best People
Audience aimed at: Corporate training only

This course is designed to provide delegates with the competence and confidence to recruit and select suitable staff.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Objection Handling Skills
Audience aimed at: Corporate training only

Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: 'I think it's too expensive', they will lose the sale so quickly, that they might as well have answered 'I couldn't agree with you more!' Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Getting Results
Audience aimed at: Corporate training only

All organisations need to set targets against their key business priorities. This course is designed to help businesses establish a set of key measurements, match these with targets and the appropriate resource levels.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Assertiveness & Building Personal Confidence
Audience aimed at: Corporate training only

Assertiveness Training - This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner. Assertiveness training courses help people develop the required skill set.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Brand Building with the Public
Audience aimed at: Corporate training only

This brand building course introduces the fundamentals of brand identity and running a brand centre. Areas covered include: What makes a good brand? Objectives when interacting with the public.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Working with Emotional Intelligence
Audience aimed at: Corporate training only

The rules for work are changing. We're being assessed not just by how smart we are, or by training and expertise, but also by how well we handle ourselves and relate to other people.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Advanced Selling Skills (2 day course)
Audience aimed at: Corporate training only

This Advanced Selling Skills course covers the science of questions in qualification and advanced objection handling skills with participants expected to be comfortable participating in role-plays, which form a major part of the course. Finally, a review of closing techniques and a self-analysis of preferred styles highlights the most appropriate strategies for each individual.

  • Study level: Intermediate
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Introduction to Building Personal Resilience
Audience aimed at: Corporate training only

Do you often feel overwhelmed by the pace of change and the demand to deliver results in today's modern world? If so, this one day course will help you to manage pressure and conflicting priorities at work, adapt to today's constant change, and ultimately strive to achieve a healthier work life balance. Personal resilience is the ability to maintain wellbeing and work performance under pressure.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Motivational Management for the Leisure, Tourism and Hospitality Industry
Audience aimed at: Corporate training only

An all-encompassing one-day course that gives you all the tools to become a confidant and motivational manager in the Leisure industry. CPD Value 5.

  • Study level: Intermediate
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Project Management Masterclass - Half Day (am)
Audience aimed at: Corporate training only

This half-day course is designed for those who are increasingly undertaking project work in their job roles and have had no basic training in the important and necessary steps required to ensure the development of the project.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Relationship Marketing
Audience aimed at: Corporate training only

Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept of relationship marketing and gives ideas of how to implement it.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Closing Incoming Calls Effectively
Audience aimed at: Corporate training only

This course concentrates on incoming calls which potentially could lead to new business. Delegates attending this course are taught to ask the right questions at the right time to ensure that the maximum result is achieved from each and every call.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
The Creative Trainer
Audience aimed at: Corporate training only

PTP's Creative Trainer course has been designed for anyone who has experience of delivering training and is looking for some innovative ways to engage learners and make their training sessions more lively and interesting. The Creative Trainer training Benefits Understand how people learn and the importance of learning styles Understand the principles of multi-sensory learning Gain a variety of new techniques and activities to use in training Anyone who has delivered or is planning to deliver training sessions and is looking for proven techniques to enhance their existing skills.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Appraising Performance Effectively
Audience aimed at: Corporate training only

This course suits anybody that manages other people and needs to understand how to get the most out of them. It will provide a clear process of how to improve performance management, firstly by understanding the real business benefits.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Coaching and Mentoring
Audience aimed at: Corporate training only

All organisations need talented people who are motivated to achieve. Coaching and mentoring has an important role to take here, because they are an excellent way of developing both skills and particularly a positive attitude towards work.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Speed Reading & Information Management
Audience aimed at: Corporate training only

Mounting work pressures, too little time, keeping your knowledge base up-to-date, checking out the competition: we all have to find a way of dealing with todays tidal wave of information. One highly effective solution is speed - a technique that is not just about fast, but about making your whole process more efficient.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
Introduction to Quality Management
Audience aimed at: Corporate training only

Introduction to Quality Management. An introductory course to enable supervisors and managers to set and achieve high standards and to improve quality in their area of work.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time
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