17 training courses found
This course is ideal for busy professionals e.g.
Providing and maintaining excellent levels of customer service is a challenge for all organisations in every sector. It is widely recognised that this can only be achieved through the skills and commitment of staff.
This course is intended for anyone who would like to increase their confidence and self-esteem, and to communicate more effectively in a range of situations both at work and away from work. You will gain valuable insights into your own behaviour and the effects it has on how you interact with other people and the perceptions they have of you.
This comprehensive course is intended for professionals, managers and others who have some remit for training and who would like to increase their confidence and ability to carry out this rewarding role. The course covers all aspects of the systematic training cycle providing participants with the skills and underpinning knowledge required to design and deliver training that is interactive, enjoyable and that has real impact on performance.
After the initial euphoria of gaining a promotion, many supervisors or managers find themselves struggling to cope with the demands of their new role and are all too often left to sink or swim. This is detrimental not only to the performance of the manager, but also to the performance of team members and the organisation as a whole.
Are you terrified at the prospect of making a presentation? Or do you just wish you could do so with greater confidence and impact? If so, it's time to bite the bullet and sign up for some professional training that will make your future presentations memorable for all the right reasons. Making a presentation can be a daunting prospect for even the most confident of people.
This course if for anyone who has to take notes at work e.g.
This course is intended for anyone required to write reports and who would like to do so with increased skills and confidence. Particpants will learn how to take a systematic approach to writing, thus saving time and leading to documents that are fit for purpose.
This course is intended for anyone who would like to improve their communication and interpersonal skills and as a result become more effective and confident in their dealings with other people at work. The course help to raise self-awareness of communication styles and how to make changes to get the best from other people.
This course is intended for anyone involved in the Recruitment and Selection process. Making sure that the right people are recruited is vital for the success of any organisation.
This course is intended for anyone who would like to learn how to contribute best as a team member and to help make their team a high performing one. Courses can be run in-house for whole teams with content developed to match the needs of the team and the organisational culture.
This one day course is meant for busy professionals who want to be even more effective at work and to feel more in control. Time management is about working smarter rather than working harder and adopting a range of techniques and habits to make this happen.
This one day course is suitable for anyone who has to produce written documents such as reports, letters or e-mails at work and who would like to improve their skills and confidence in doing so. Writing is often viewed as an onerous activity, however, with the right tools and techniques it can become more manageable and less time-consuming.
Increased pressure at work often leads to conflict and poor relationships with colleagues, so it is worth learning how to tackle these issues constructively. This practical one day course is suitable for anyone who would like to improve their interpersonal skills and to gain more confidence when dealing with other people, in particular the difficult ones.
Meetings are an essential part of business life, but all too often they are unproductive, frustrating and even a waste of time. This course is intended for anyone who would like to get the most from meetings they attend - whether as Chairperson or as a participant.
This course is intended for anyone who would like to learn techniques for influencing others at work and to gain win:win outcomes in their dealings with people. Participants will gain an insight into their own preferred influencing style and how this may or may not have the desired effect on others.
This course is intended for managers or team leaders who are required to conduct appraisal interviews and who would like to gain maximum benefit from the appraisal process for both appraisers and appraisees. The emphasis is on skills development and participants will learn how to give performance-enhancing feedback; how to agree SMART objectives; how to deal constructively with 'difficult' appraisees.