59 training courses found
Course Overview Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions.
Course Overview This course is delivered using discussion groups, group & individual exercises. It provides an opportunity for all delegates to learn from others experiences, what works in their job environment, as well as the theory of communication skills.
Course Overview The word 'stress' is used to describe the physical and/or emotional response to the demands and pressures that modern living means we come under from time to time. Stress can be a positive thing, which drives us on and helps us to grow, develop and be stimulated.
Course Overview Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform.
Course Overview This workshop will help you tap into the latent ability of you mind. You have within you all the capability required to achieve the outcomes that you deserve in life, the only restriction being your self-imposed conditioning and belief system.
Course Overview Conflict is an inevitable part of daily life. Whether we are part of the conflict or merely an observer, its effects can have a heavy impact.
Course Agenda: The Video Package How to structure your video package for maximum audience interest and return Writing For The Screen – how to use a simple structure to script your package to ensure that it works on screen. Filming Techniques – Camerawork, lighting, microphone placement, exterior and interior filming techniques.
Course Overview Our social media strategy workshops are designed to give you the knowledge and guidance required to create a comprehensive social media strategy. Without a strategy a social media marketing campaign will fail.
Overview Today we are required to make decisions and solve problems quickly. The rapidly changing internal and external situation is constantly creating new success criteria, constraints and options.
Course Objectives This workshop will provide your participants with the tools to be able to: ·
Course Overview Effective customer care is critical to the success of any business. Without positive relationships with our customers no business can survive in today's competitive marketplace.
Because people do things for their own reasons, you must motivate and inspire people from their perspectives, not yours. If you speak to their real needs, they will be compelled to listen, and listen well.
Course Overview Do you want to understand the role of the manager, find out how you can develop your management skills and improve the performance of your team? This 2 day programme will give you the tools and techniques you need to be more effective in dealing with everyday challenges of management.
Course Overview As you begin this course, you should have the basic skills you need to work with a Microsoft Office Access 2003 databases. This includes working with Access tables, relationships, queries, forms, and reports.
Course Overview You will find that performance management is not a fixed sequence of events, but a continuous process that constantly adapts to the needs of the team. The key aim of the performance management process is to develop the team in order for them to assist the organisation in achieving its objectives.
Course Overview This session will provide delegates with the ideas and techniques to help them feel more confident about presenting, and will help them to become an effective presenter.
Course Objectives By the end of this report writing training course your participants will be able to: • Prepare and plan reports that meet their intended purpose • Produce reports that conform to an established and acceptable structure • Proof read and edit their reports effectively before submitting them to their intended readers Course Contents Section One - Introduction to Report Writing This section covers the key principles of report writing and lays the foundation for the remainder of the day's activities. Topics covered include: Why a report? Why are some reports ineffective? Basic Principles of Report Writing Structure of Business Reports Section Two - Plan and Prepare This section looks at a number of techniques to help report writers prepare before beginning the task of writing.
Course Overview In the past, you have used paper-based overhead systems to give presentations. Now, you want to upgrade those presentations to an electronic format.
Course Overview Customer service is one of the most important aspects of any business. It's not just a question of reacting to your customers' needs - it's also about defining what they really want, even when they are not sure themselves! This session will help your delegates react better to customer needs - and deal with situations when they become difficult.
Course Overview In today’s fast-paced world it is easy for us to operate on automatic pilot. By doing this we often fail to make the best use of our time.