59 training courses found
Course Overview Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions.
Course Overview This course is delivered using discussion groups, group & individual exercises. It provides an opportunity for all delegates to learn from others experiences, what works in their job environment, as well as the theory of communication skills.
Course Agenda: The Video Package How to structure your video package for maximum audience interest and return Writing For The Screen – how to use a simple structure to script your package to ensure that it works on screen. Filming Techniques – Camerawork, lighting, microphone placement, exterior and interior filming techniques.
Overview Today we are required to make decisions and solve problems quickly. The rapidly changing internal and external situation is constantly creating new success criteria, constraints and options.
Course Overview Our social media strategy workshops are designed to give you the knowledge and guidance required to create a comprehensive social media strategy. Without a strategy a social media marketing campaign will fail.
Course Description Most organizations maintain and manage large amounts of information. One of the most efficient and powerful information management computer applications is the relational database.
Course Objectives This workshop will provide your participants with the tools to be able to: ·
Course Overview Effective customer care is critical to the success of any business. Without positive relationships with our customers no business can survive in today's competitive marketplace.
Because people do things for their own reasons, you must motivate and inspire people from their perspectives, not yours. If you speak to their real needs, they will be compelled to listen, and listen well.
Course Overview This course is aimed at anyone who negotiates as part of their role. The negotiating process provides structure that forms the basis for any type of negotiation.
Course Overview This session will provide delegates with the ideas and techniques to help them feel more confident about presenting, and will help them to become an effective presenter.
Course Objectives By the end of this report writing training course your participants will be able to: • Prepare and plan reports that meet their intended purpose • Produce reports that conform to an established and acceptable structure • Proof read and edit their reports effectively before submitting them to their intended readers Course Contents Section One - Introduction to Report Writing This section covers the key principles of report writing and lays the foundation for the remainder of the day's activities. Topics covered include: Why a report? Why are some reports ineffective? Basic Principles of Report Writing Structure of Business Reports Section Two - Plan and Prepare This section looks at a number of techniques to help report writers prepare before beginning the task of writing.
Course Overview Customer service is one of the most important aspects of any business. It's not just a question of reacting to your customers' needs - it's also about defining what they really want, even when they are not sure themselves! This session will help your delegates react better to customer needs - and deal with situations when they become difficult.
Course Overview In the past, you have used paper-based overhead systems to give presentations. Now, you want to upgrade those presentations to an electronic format.
Course Overview The selection of new employees can be a long drawn out and expensive process. This means that we must do everything we can to ensure that when we do make a decision we choose the right person.
Course Overview In today’s fast-paced world it is easy for us to operate on automatic pilot. By doing this we often fail to make the best use of our time.
Course Content Module 1 • Getting Started • Introduction to Programming in Access • Why Program in Access? • Understanding the Development Environment • Using Visual Basic Help Module 2 • Working with Procedures and Functions • Understanding Modules • Creating a Standard Module • Understanding Procedures • Creating a Sub Procedure • Calling Procedures • Using the Immediate Window to Call Procedures • Creating a Function Procedure • Naming Procedures • Organizing Code and Procedures • Working with the Code Editor Module 3 • Understanding Objects • Understanding Classes and Objects • Navigating the Access Object Hierarchy • Understanding Collections • Using the Object Browser • Working with the Application Object • Understanding the Form Object • Working with Properties • Using the With Statement • Working with Methods • Understanding the DoCmd Object • Working with Events • Understanding the Order of Events Module 4 • Using Expressions, Variables, and Intrinsic Functions • Understanding Expressions and Statements • Declaring Variables • Understanding Data Types • Working with Variable Scope • Working with Variable Lifetime • Considering Variable Scope and Lifetime Together • Using Intrinsic Functions • Understanding Constants • Using Intrinsic Constants • Using Message Boxes • Using Input Boxes Module 5 • Controlling Program Execution • Understanding Control-of-Flow Structures • Working with Boolean Expressions • Using the If..
Course Overview In the first course in this series, Microsoft Word 2003 Level 1, you gained all the basic skills that you need to create a wide range of standardized business documents. If you use Microsoft Office Word 2003 on a regular basis, then once you have mastered the basic skills, the next step is to improve your proficiency.
Course Objectives Upon successful completion of this course, delegates will have the necessary skills to: Consider whether a meeting is always the most appropriate means of communication Provide focus for their meetings through the use of effective objectives and agendas Control their meetings to ensure they are effective Ensure that agreed actions are assigned and recorded Close their meetings effectively Course Contents To Meet or Not to Meet? Participants discuss the alternatives to meetings and whether all meetings are necessary. We then move on to consider who should attend their meetings.
Course Overview This session has been developed to arm the participants with the skills necessary to influence others. The aim is to provide them with an understanding of how people are influenced and to develop practical methods of applying these in the work environment.