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Insight Marketing Services training courses

7 training courses found

Making the most of Twitter
Audience aimed at: Corporate training only

Should you tweet because everybody else is doing it? Or is it better to make it part of your overall marketing strategy, with clearly defined goals, resources and responsibilities? How do you manage the time it takes, when you are busy with everything else? This one to one lesson, or interactive workshop at your premises, helps the delegate to understand how Twitter can help their business , provide ideas for tweets, develop a social media strategy, link to other social media channels, understand following and get started. Whether you are a sole trader or a larger organisation or charity, Twitter can help you build a reputation, attract potential supporters, and react quickly to events.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Distance without attendance | Full time | Customised
Making the most of Twitter
Audience aimed at: Corporate training only

Should you twitter because everybody else is doing it? Or is it better to make it part of your overall marketing strategy, with clearly defined goals, resources and responsibilities? This one to one lesson, or interactive workshop at your premises, helps the delegate to understand how Twitter can help their business , provide ideas for tweets, understand following and get started.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time | Customised
Effective Telephone Selling Certificate of Attendance

Course aims: o To understand the processes involved in effective telephone handling o To develop delegates’ skills in listening and questioning o To help delegates appreciate the need for preparation o To enable delegates to meet their objectives Benefits of attending: o High quality course developed by experienced professional o Practical exercises to support the learning process o Can be run in house or as an open course Outline of programme: o Planning for best results o How to use your voice well o Targetting the decision maker o Understanding your company o How to make a consistent good first impression o Controlling the conversation through questions o Using prompt sheets o Dealing with high volumes o Complaint handling o Managing calls as well as other work o How to avoid double/treble announcing and ‘telephone tag’ o Calming distressed/annoyed/confused callers o Ways to sound enthusiastic o Closing techniques Duration : This course normally operates as a 1 day course, and is suitable for both complete beginners and those who want a refresher of the key points. It can also be run as part of a series, together with Selling for Success, Advanced Selling Skills, Negotiating to Win, and Marketing for Success.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time | Customised
Effective Telephone Selling Certificate of Attendance
Audience aimed at: Corporate training only

Course aims: o To understand the processes involved in effective telephone handling o To develop delegates’ skills in listening and questioning o To help delegates appreciate the need for preparation o To enable delegates to meet their objectives Benefits of attending: o High quality course developed by experienced professional o Practical exercises to support the learning process o Can be run in house or as an open course Outline of programme: o Planning for best results o How to use your voice well o Targetting the decision maker o Understanding your company o How to make a consistent good first impression o Controlling the conversation through questions o Using prompt sheets o Dealing with high volumes o Complaint handling o Managing calls as well as other work o How to avoid double/treble announcing and ‘telephone tag’ o Calming distressed/annoyed/confused callers o Ways to sound enthusiastic o Closing techniques Duration : This course normally operates as a 1 day course, and is suitable for both complete beginners and those who want a refresher of the key points. It can also be run as part of a series, together with Selling for Success, Advanced Selling Skills, Negotiating to Win, and Marketing for Success.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time | Customised
Effective Complaint Handling
Audience aimed at: Corporate training only

Course Aims: o To help delegates understand why customers complain o To develop skills for defusing difficult situations o To develop ways to fix the problem, not the blame o To help delegates deal with the stress of customer complaints Benefits of attending o Improved customer relations and faster resolution of problems o Practical exercises and role play to support the learning process o Course developed by experienced customer care professional o Personal Action Plan, to put what is learned into practice right away Outline of programme: On this workshop, delegates will learn: o The process of a complaint from the customer’s point of view o How to deal with complaints via the phone, letter and email o Verbal and non-verbal communication techniques that work o How to structure dealing with a customer complaint o 3 ways to improve listening skills o Using positive language for best results o To recognise and deal with different types of customer o How to record information to improve customer service o Getting to a win-win result Duration This course normally operates as a 1 day course, which includes discussions, individual and group exercises, role play, and developing a personal Action Plan. It can also be run as part of a series, together with Positive Customer Care and Managing Customer Care.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time | Customised
First Impressions Count Certificate of Attendance
Audience aimed at: Corporate training only

On this workshop, delegates will learn how to: Present the right image for the company, create a lasting first impression, listen effectively and take accurate messages, welcome and manage visitors. You only have 30 seconds to make the right impression.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Full time | Customised | Part time day
Goal Setting Certificate of Attendance
Audience aimed at: Corporate training only

Course aims: To show delegates why goals matter To recognise how to set and use goals To build goal setting into everyday business processes To help delegates remain focussed on their objectives Benefits of attending : High quality training by experienced management professional Practical exercises to support the learning process Training can be geared to your individual organisation’s situation Outline of programme: “If you don’t know where you are going, you shouldn’t be surprised if you don’t get there”. On this workshop, you will learn: Why clear goals are essential in business Which types of goals you need to define The role of bench marking in goal setting What factors you need to consider when setting goals How to share your business goals with colleagues and staff Ways to identify and outsmart the obstacles How to use creative visualisation to keep focused on goals Proven techniques for reviewing progress and evaluating success Duration: This course normally operates as a 1-day course, depending on the depth required and issues which need to be covered.

  • Study level: Beginner
  • Duration of training: Different durations are available for this course
  • Study mode: Distance without attendance | Full time | Customised