Doctrina Training & Consultancy Ltd deliver professional and affordable Business Skills, Personal Development, HR, Sales, Health & Safety and First Aid training via several methods, these include Open, In-House and One to One sessions. We can also provide HR Consultancy to any organisation within the public and private sector as well as the voluntary sector.
“We are committed to providing a professional training and consultancy service to support organisations and their employees in order for them to achieve their desired goals”.
“Knowledge through Learning"
We aim to....
Ensure every delegate enjoys the learning experience.
Make a positive impact on organisations through delivering quality training.
Offer a flexible learning approach to you as our client.
Provide you with a value for money, quality service.
37 training courses found
Aim Ensuring fairness and following proper procedures within a disciplinary or a grievance situation is of paramount importance. The consequences of this can be fatal and costly to any organisation.
Aim Salespeople need to use the telephone as part of their job function, either for selling, or booking appointments. In order to achieve this, they have to have the confidence to make successful cold calls using appropriate questioning techniques and identify any selling opportunities that may arise.
Aim The development of customer relationships is key to any successful organisation. Unless negotiations achieve a win-win outcome, it is likely that such relationships will break down over time.
Meetings are an essential part of every business. A poorly planned meeting can lead to time wasting and can become boring and on the other hand, a well planned meeting can ensure that everyone involved feels they have contributed and agreed actions that were laid out at the meeting.
Aim Report writing is an essential skill for both the individual and the business. Providing clear and concise reports can do a lot for the image and reputation of the company as well as provide better communication, internally and externally.
This course is designed to raise awareness of the Customer Service standards required in an organisation.
This course is designed to give participants a full understanding of how to prepare and deliver an effective presentation with confidence.
Aim Emotional Intelligence is defined as a set of competencies which demonstrate the ability to effectively manage emotions in ourselves and with others. Emotional Intelligence increases our ability to make good decisions, build relationships, deal with stress and cope with change and is seen as a highly valued skill within the workplace.
As a result of attending this course, delegates will be able to: Understand the role and responsibilities of managing others Have practical
By the end of the course participants will: Be knowledgeable on current legislation and Codes of Practice in relation to recruitment Understand the importance of recruitment documentation – job descriptions, personnel specifications, short listing matrixes etc Have a checklist of preparatory actions to be undertaken before any interview.
Prioritising and effectively managing time is difficult for a lot of people and it is a common problem found in most workplaces. Prioritising and effectively managing a challenging workload can lead to a more productive workforce getting more important work done in less time and with less stress.
By the end of this course participants will: Be able to write an agenda Understand the importance of preparation before taking notes at a me
Aim The ability to communicate clearly and professionally is of vital importance to any business. It can be a real challenge, especially in busy, fast-paced or stressful situations to be professional when either speaking face to face or just simply over the telephone.
Aim Proofreading is the process of checking documents, websites, emails and any other important documentation for errors before they are published. It is an important role, which carries a high level of responsibility and with the right approach anyone can become a competent proof reader by learning how to identify and correct writing mistakes.
Assertive people are much more effective at work and they are able to handle what might be considered as difficult situations a lot better than others. One of the most common causes of poor communication and relationship difficulties is due to lack of personal confidence or low self-esteem.
Aim Employers have a duty to ensure that employees are made aware of any hazardous substances to which they may be exposed to at work. Some of these substances can be dangerous to health and can cause serious harm.
Aim The role of sales people is fundamental. All businesses need skilled, motivated and highly effective sales teams to compete in the marketplace.
Aim Leadership is a critical management skill; it is the ability to motivate a group of people towards a common goal and the skills are the tools, behaviours and capabilities that a person needs in order to be successful at motivating and directing others. It can be said that the most successful leaders are those that drive others to achieve their own success.
Dignity at work is a term used to describe how we should treat colleagues with dignity and respect within the workplace. It is about behaviour both from an organisations point of view and as individuals towards our colleagues.
Manual Handling is an important Health & Safety issue within the UK. Handling will always be required, so training and raising awareness are necessary to reduce the risks associated with this activity.