19 training courses found
You know them: the Aggressor, the Whiner, the Over - agreeable, the Silent Pouter, the Negativist and the Know-it-All. Although their numbers are small their impact can be significant.
The effectiveness of training depends on the trainer’s ability to transfer knowledge and understanding. This course develops the skills in the full training lifecycle including design of a structured training programme, methods of facilitating the learning process and evaluation of effectiveness.
Course Summary Managing staff effectively is a rewarding aspect of management. Organisation, team and individual success comes from good management.
Course Summary There are three fundamental tools for being an outstanding manager: 1) To be able to motivate your team 2) To be able to properly delegate to them 3) To understand what it takes before a person can be empowered. Whilst some managers are born with an instinct for this, the bulk of managers realise it is a skill they must develop and they need training to develop the skill.
This one-day course is for the reasonably experienced user of Excel who wishes to develop more complex spreadsheets, use more advanced formulae and develop skills in data analysis techniques. A proficiency in setting up basic spreadsheets is assumed, as is familiarity with the Windows environment.
Making the most of your people and building confidence is the purpose of this workshop. This two day programme is designed for managers who have some experience of managing people and want to improve their personal performance and get the very best out of their team.
Building self-confidence and assertiveness is probably a lot easier than you think. When most people talk about wanting to be more assertive, they usually want to become better at resisting the pressure of excessively dominant people or to exert a little more control in situations that are important to them.
This one-day course is designed for the experienced Excel user who wishes to examine the more advanced features of this sophisticated spreadsheet package. A good familiarity with spreadsheet design and layout formatting and automation features within Excel.
This one-day workshop aims to increase attendee’s awareness of how to get the best out of their appraisal system. It focuses on the identification and use of the various skills needed to conduct good appraisal interviews and aims to get past the mind-set of the appraisal being ‘the paper work’.
When you provide excellent customer care it ensures that they return to you and that you have reinforced a positive brand image. This customer service experience can make the difference between the ‘sale’ and losing them forever.
Ever since we were born we have been presenting our point of view and ourselves. Despite this high level of practice, if you put a person in front of an audience, all their natural ability seems to drain away.
This workshop looks at Coaching and Mentoring as an individually focussed, personal development tool for staff at all levels in businesses. It examines the skills needed to be a coach or mentor and how to introduce and keep them on the development agenda.
Everyone in the world, regardless of their success levels, has the same number of hours in the day. So how is it that some people seem to achieve more in the time available? This course is aimed at giving you the tools to use your time more productively, whilst at the same time lead a balanced life, achieve all your current goals and meet the new goals that are part of the changing pattern of the work environment.
This one-day seminar will give you an understanding of how a company is managed financially, from daily accounts processing to strategic planning; how the cash flow, the P&L and balance sheet work together; how a company sets prices and margins. We cover all of the key important areas of finance and accounting that will help you feel far more comfortable with ‘the numbers’ The key learning themes are: Understanding Basic Accounting Principles An introduction to Profit & Loss Statements An introduction to Balance Sheets Accounting Ratios and investment decisions Cash flow Managing working capital Costing Budgets Analysing a set of accounts This seminar is suitable for all levels including supervisors, team leaders, first line, middle and senior managers, in any function.
Course Summary Do you want to communicate more confidently and persuasively and in a style that is comfortable for you? Are you seen as ‘too nice’ and feel that this may diminish the respect you get from others? Or conversely, would you describe yourself as ‘overly assertive or even aggressive’ which gives you short-term co-operation but long-term resistance? Do you want to treat others with openness, directness and respect and get the same from them? Attend this course and learn how to achieve better results by communicating skilfully. Learn how to gain more respect and recognition from your co-workers and managers and reap the rewards.
The purpose of this workshop is to give first time people managers the opportunity to learn the basics of good people management. The workshop will take the approach of the manager ‘facilitating’ staff, enabling them to reach their full potential.
Working in a true team environment will offer many benefits. How you create your group of people into an active and successful team takes consistent hard work, commitment, trust and organisation.
The course will include quick navigation and selection, as well as data editing, formatting and styles. It is assumed that you are familiar with the Windows environment.
The Essential Human Resources for Managers course looks at good practice throughout the employment relationship from appointment to termination, and everything in between. Human Resources skills relating to people management will be explored and developed along with technical insight to ensure that managers are not managing people beyond their competence.