4 training courses found
A course for supervisors and junior managers which brings tangible benefits to the participants and to their organisations through applying the concepts taught at each stage directly to the work environment. The course is assessed in a practical manner through work based assignments for which tutorial guidance is supplied.
Nationally recognised Qualification at Team Leader Level. Each day focuses on the key skills essential for team leaders including Communications, Managing People Performance, Legal Implications of supervision, Leadership, Managing and Motivating Teams, and Personal Organisation.
A prestigious and well-regarded qualification, which includes aspects of management at a practical level suitable for middle and aspiring middle managers. Leads to a Nationally Recognised Qualification from the Institute of Leadership and Management, and improves understanding and confidence when managing people and resources to enhance performance.
This highly practical programme leads to a nationally recognised qualification focusing on elements of Customer Care. Assessment is via a range of activities based on the delegates’ own work place, bringing about tangible improvements in working practices and in customer relationships.