Find training courses on Training and Courses.com
> UK

BLUE CONCEPT TRAINING

Blue Concepts’ team of Conflict Training professionals bring unparalleled experience in helping you, your team and your organisation to manage conflict effectively.

Conflict is a big problem in the workplace; conflict with customers, conflict with patients and conflict with colleagues. Workplace conflict is costly, a destructive force in your organisation, bad for business and detrimental to employee morale and safety.

So how should you deal with it?

Blue Concept Training is here to help. Blue Concepts' team of conflict management training professionals bring unparalleled experience in helping to train you, your team and your organisation to manage conflict effectively.

Why Blue Concept Training?

Blue Concept Training provide a range of conflict management courses designed to provide the critical skills and the knowledge needed to avoid and pre-empt conflict wherever it might occur. Course participants learn how to defuse volatile situations effectively using a set of exceptional tools and responses. Tap into the powerful set of resources that the Blue Concept training team command. With satisfied customers and testimonials from 2002 onwards why would you use anyone else?

How effective is Blue Concept training?

In two words – incredibly effective. The courses provide techniques which are instantly actionable by your employees in conflict situations. How do we know, because that is what our clients and participants tell us.

These techniques are tried, tested and have proved to be successful by thousands of programme participants and further more each training course is covered by our industry leading guarantee.

  • Cancellation policy

Blue Concept Training training courses

15 training courses found

Housing Association Training

Blue Concept Training has a wealth of experience training housing association employees. Through this experience we understand the operating culture and the challenges faced.

  • Study level: Beginner
  • Duration of training: 1 day
  • Study mode: Customised
PMVA Level 1 Breakaway Training

PMVA L1 Breakaway – physical intervention training including basic breakaway, de- escalation and the legal context All Blue Concept physical training courses are delivered by fully qualified General Services Association (GSA) tutors. Participants will learn effective physical interventions in a safe and professional environment.

  • Study level: Beginner
  • Duration of training: 2 days
  • Study mode: Customised
Handcuff Training

Accredited Handcuff Training Course. Understand the law relating to handcuffing, understand the medical risks and learn a range of handcuffing techniques.

  • Study level: Beginner
  • Duration of training: Variable - to suit the learner
  • Study mode: Customised
PMVA Level 2 Breakaway and Restraint

PMVA L2 Breakaway – physical intervention training including basic breakaway techniques, assisted walking and low level restraint. All Blue Concept physical training courses are delivered by fully qualified General Services Association (GSA) tutors.

  • Study level: Intermediate
  • Duration of training: 3 days
  • Study mode: Customised
PMVA Level 3 Breakaway and Restraint

PMVA L3 Breakaway – physical intervention training including basic breakaway techniques, assisted walking and restraint training All Blue Concept physical training courses are delivered by fully qualified General Services Association (GSA) tutors. Level 3 include all the basic Level 1 Breakaway techniques and restraint training.

  • Study level: Advanced
  • Duration of training: 5 days
  • Study mode: Customised
High Risk Exposure to Violence and Aggression + Breakaway Training

Breakaway and control – physical intervention training including basic breakaway, de- escalation and the legal context. Including extraction strategies, team protection, personal safety and working with other agencies.

  • Study level: Beginner
  • Duration of training: Variable - to suit the learner
  • Study mode: Customised
Community Workforce Training

This training is designed for employees who are either new to the lone worker role or have a long history of working alone. The environment that lone workers are exposed to is becoming more hostile.

  • Study level: Beginner
  • Duration of training: Variable - to suit the learner
  • Study mode: Customised
Public Sector Conflict Management Training

Blue Concept Training has a wealth of experience training Public Sector Workers. Through this experience we understand the operating culture and the challenges faced by local government managers.

  • Study level: Beginner
  • Duration of training: 1 day
  • Study mode: Customised
Conflict Resolution Training – Care Sector

This conflict resolution course will equip nurses and health care professionals with the skills to de- escalate difficult situations. Participants will discover how the ‘conflict cycle’ can easily spin out of control, what the drivers are and how to re- balance the interaction.

  • Study level: Beginner
  • Duration of training: Variable - to suit the learner
  • Study mode: Customised
Patient Transporting

This course includes PMVA L1 breakaway and mechanical handcuff training. This includes breakaway, transporting patient safety consideration and mechanical restraint training.

  • Study level: Beginner
  • Duration of training: Variable - to suit the learner
  • Study mode: Customised
Conflict with Customers

Aim The aim of this course is to learn how to manage challenging customers naturally, using your existing resources & skills. Key Learning points Master unique techniques to avoid and defuse conflict Use skilled language patterns that defuse situations Identify ‘the bait’ and respond skilfully Recognising and dealing with behaviour patterns Methods in dealing with behavioural issues Issues relating to drug, alcohol and mental health Employ a staggeringly effective ‘fear control’ technique that will enable you to be calm when it matters! Verbalise your needs and gain respect Exude confidence when dealing with situations Build colleague support strategies This course is a rare opportunity for you to learn something special.

  • Study level: Beginner
  • Duration of training: 1 day
  • Study mode: Customised
Telephone and Face to Face Conflict Course

This course covers managing conflict face to face and on the telephone. The telephone section includes how to set the scene, the body of the call and the call close.

  • Study level: Beginner
  • Duration of training: 1 day
  • Study mode: Customised
Conflict Skills for Managers

Conflict at work can be avoided or defused by strong leadership. Managers need to act swiftly and effectively.

  • Study level: Beginner
  • Duration of training: 1 day
  • Study mode: Customised
Conflict within Teams

Conflict within teams and colleagues can be toxic for your organisation. When a group is experiencing conflict it can be very difficult to resolve the issues from within.

  • Study level: Beginner
  • Duration of training: 1 day
  • Study mode: Customised
Lone Worker Safety Training Course

This training is designed for employees who are either new to the lone worker role who have a long history of working alone. The environment that lone workers are exposed to is becoming more hostile.

  • Study level: Beginner
  • Duration of training: Variable - to suit the learner
  • Study mode: Customised