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Agility People Services Limited training courses

36 training courses found

Data Protection Certificate
Audience aimed at: Corporate training only

This course is for employees level 2 but leads up to Team Leadership and Management Level 3-5 includes areas below but the areas are not exhaustive, this can be part of national recognised qualification of a certificate, diploma or NVQ or stand alone course. Aim: The trainee must understand how confidential information can and cannot be used and how the customer gets an image of the company how we handle that data.

  • Study level: Not applicable
  • Duration of training: 1 Day
  • Study mode: Customised
Apprentice: Diploma in Customer Service Level 2

25 Health and safety procedures in the workplace T/505/4673 26 Manage diary systems L/506/1807 27 Provide reception services

  • Study level: Intermediate
  • Duration of training: 12 months
  • Study mode: Part time day
OCR Level 3/4 NVQ Certificate in Advice and Guidance
Audience aimed at: Corporate training only

Qualification Accreditation Number: 501/2154/6 OCR Level 3 NVQ in Advice and Guidance, To achieve a full OCR Level 3 NVQ in Advice and Guidance, To achieve this qualification, candidates must achieve a total of 21 credits made up as follows: Four mandatory units totalling 12 credits, of which 9 credits are at level 3. Three optional units totalling 9 credits, of which 3 credits must be at Level 3.

  • Study level: Advanced
  • Duration of training: 12 months
  • Study mode: Part time day
Functional Skills Maths Levels Entry Level 1, 2, 3 Certificate
Audience aimed at: Corporate training only

Course description Trainees will learn how to enjoy working with numbers Prerequisites No previous experience or knowledge required. Performance based objectives Duration : 3 days or 1-2 hours over 10 weeks Course description The delegate will follow a structure course which will include many features of number skills and give them the ability to deal with and understand more complicated numbers in a short time period.

  • Study level: Beginner
  • Duration of training: 1 day
  • Study mode: Customised
Career Development
Audience aimed at: Corporate training only

Duration : To be arranged all lasting 2-3 per topic Courses can be taken all together or over several weeks Course description Six courses which include Data Protection Health and Safety Induction Equal Opportunities Customer Services Health & Safety Risk Assessments Interview Technique Problem Solving Other courses or subjects on request Course content liable to change without notice subject to terms and conditions We are an Equal Opportunity Employer and Training Company Courses start from £225 based on six trainees Special offers are subject to terms and conditions.

  • Study level: Intermediate
  • Duration of training: 1 Day
  • Study mode: Customised
Excel Level 2 Certificate
Audience aimed at: Corporate training only

Course Details • Open existing, create new & save documents • Edit, delete, move, copy, font, bold and underline text • Set up a

  • Study level: Intermediate
  • Duration of training: 1 Day
  • Study mode: Customised
Call Centre Telephone Training Certificate

This course is for Customer Service Clerks, Receptionists, Company first line contacts and for trainees wanting to upgrade their telephone skills and marketing skills to be able to sell over the telephone. It is a standalone course but could be part of OCR Business & Administration, Team Leaders and Managers certificates Levels 2 and 3.

  • Study level: Not applicable
  • Duration of training: 1 year
  • Study mode: Customised
IT Training
Audience aimed at: Corporate training only

Duration : 1 day - £95 Special offer Duration : 1 day Course description The delegate will follow a structure course which will include many features of Word and give them the ability to produce standard documents in a short time period. Word, Excel, Power Point Microsoft Oulook This is a 1 day course and costs £165 per day Special offers are subject to terms and conditions.

  • Study level: Intermediate
  • Duration of training: 1 day
  • Study mode: Customised
Apprentice: Diploma in Customer Service Level 2

Apprentice: Diploma in Customer Service Level 2 To achieve this qualification a candidate must achieve the following: minimum credit of 45 credit from mandatory Group A 19 minimum credit from optional Group B 3 minimum credit from optional Group C 16 maximum credit from optional Group D 7 There are no equivalencies or exemptions for this qualification.

  • Study level: Intermediate
  • Duration of training: 12 months
  • Study mode: Part time day
Unit B10b: Manage risk in own area of responsibility
Audience aimed at: Corporate training only

Credits 3 Level 3 Overview Duration : 1 days training with assessments over a period on time depending on the progression of the candidates. Training day to be flexible for both trainee and company.

  • Study level: Not applicable
  • Duration of training: 1 Day
  • Study mode: Customised
Unit E10: Make effective decisions
Audience aimed at: Corporate training only

Credtis 3 Level 3 Overview Duration : 1 days training with assessments over a period on time depending on the progression of the candidates. Training day to be flexible for both trainee and company.

  • Study level: Not applicable
  • Duration of training: 1 Day
  • Study mode: Customised
Excel Level 1 Certificate
Audience aimed at: Corporate training only

Course Details Open existing, create new & save documents • Edit, delete, move, copy, font, bold and underline text • Work in columns, rows set page layout, insert heading and footers, print and display all details columns, rows, filters and freeze. • Print, Selection, Previewing and Printing Documents • Use the Spell check &Thesaurus • Enter formulae that produces correct results understand sum, average, count/counta/countif,min, max, Sqrt+, -, /,*,<> • Insert and replica a formulae, using a verity of cell references including relative, absolute and mixed cell references • Produce pie charts, line graphs and bar/column charts • Produce Spreadsheet reports.

  • Study level: Beginner
  • Duration of training: 1 Day
  • Study mode: Customised
Managing Performance Certificate
Audience aimed at: Corporate training only

Duration : To be arranged Course description This course is for Team Leaders, Managers and for those who manage and lead people it includes areas below but the areas are not exhaustive, this can be part of a national recognised qualification of a certificate or diploma NVQ or stand alone course. Aim: The aim of the course is to introduce Team Building and effective management of team to Team leaders and managers.

  • Study level: Not applicable
  • Duration of training: 1 Day
  • Study mode: Customised
Unit D15: Managing grievance procedures
Audience aimed at: Corporate training only

Credtis 4 Level 4 Overview Duration : 1 days training with assessments over a period on time depending on the progression of the candidates. Training day to be flexible for both trainee and company.

  • Study level: Not applicable
  • Duration of training: 1 Day
  • Study mode: Customised
Manual Handling
Audience aimed at: Corporate training only

Special Offer £50 per day £25 per half day Duration : To be arranged Course description This course is for all levels of employees it includes areas below but the areas are not exhaustive, this can be part of national recognised qualification of a certificate, diploma or NVQ or stand alone course. Duration : To be arranged Course description The delegate will follow a structure course which will introduce Manual Handling and refresh the topic to trainees and give them the ability to recognise risks to Manual Handling in the workplace in a short time period.

  • Study level: Not applicable
  • Duration of training: 1 Day
  • Study mode: Customised
Functional Skills Literacy Level 1 Certificate
Audience aimed at: Corporate training only

Course description Trainees will learn how to enjoy working with numbers Prerequisites No previous experience or knowledge required. Performance based objectives Duration : 3 days or 1-2 hours over 10 weeks Course description The delegate will follow a structure course which will include many features of literacy skills and give them the ability to deal with and understand more complicated numbers in a short time period.

  • Study level: Beginner
  • Duration of training: 20 weeks
  • Study mode: Customised
Functional Skills - Numeracy Level 1 Certificate
Audience aimed at: Corporate training only

Course description Trainees will learn how to enjoy working with numbers Prerequisites No previous experience or knowledge required. Performance based objectives Duration : 3 days or 1-2 hours over 10 weeks Course description The delegate will follow a structure course which will include many features of number skills and give them the ability to deal with and understand more complicated numbers in a short time period.

  • Study level: Beginner
  • Duration of training: 20 weeks
  • Study mode: Customised
Customer Service on the Telephone Certificate
Audience aimed at: Corporate training only

Duration : To be arranged Course description This course is for Customer Service Clerks, Receptionists, Company first line contacts and for trainees wanting to upgrade their telephone skills and marketing skills. It is a standalone course but could be part of OCR Business & Administration, Team Leaders and Managers certificates Levels 2 and 3.

  • Study level: Not applicable
  • Duration of training: 1 Day
  • Study mode: Customised
Appraisals and Staff Certificate
Audience aimed at: Corporate training only

Course description This course is for Team Leaders, Managers and for those who manage and lead people it includes areas below but the areas are not exhaustive, this can be part of a national recognised qualification of a certificate or diploma NVQ or stand alone course. Aim: The aim of the course is to introduce Appraisals/Reviews and 3600 Appraisals/Reviews to the trainee.

  • Study level: Not applicable
  • Duration of training: 1 Day
  • Study mode: Customised
Telephone Training Certificate
Audience aimed at: Corporate training only

Duration : To be arranged Course description This course is for Customer Service Clerks, Receptionists, Company first line contacts and for trainees wanting to upgrade their telephone skills and marketing skills. It is a standalone course but could be part of OCR Business & Administration, Team Leaders and Managers certificates Levels 2 and 3.

  • Study level: Not applicable
  • Duration of training: 1 year
  • Study mode: Customised
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