41 training courses found
Content covered Advanced File Tasks • Saving and File Management • Converting and Encrypting Files • File Properties and Digital Signatures • Fil
Content covered Getting Started with Microsoft Excel • Starting Out • About Workbooks • Exploring your Workbook • Getting Help with Excel The Ex
Content covered Grouping & Outlining and Subtotals • Outlining and Grouping Data • Using the Subtotals Tool What-If Analysis • Exploring Scenar
Content covered Introduction and Course Overview Exercise: Getting to Know You The Role of the Receptionist • Customer Service Exercise • Bet You Didn't Know That Customer Service Principles • Superior Receptionist Behaviours • What Do You See ? • First Impressions • Moments of Truth • Good vs Exceptional Customer Service Communication • Why Communication Goes Wrong • Getting Communications Across • Personal Communication Style Questionnaire Questioning Techniques • What Are Open Questions? • What are Closed Questions? • T.E.
Content covered Advanced Conditional Formatting • Editing Standard Formatting Rules • Using Formulas in Conditional Formatting Using Form Contro
Content covered Introduction and Course Overview Case Study: Terry's Terrible Day Communication Skills for Training • Good Communicators • Your
Content covered Course Overview and Learning Objectives Defining Projects and Project Management • What is a Project? • What is Project Manageme
Content covered Introduction and Course Overview Defining Human Resources • The Basics of HR Management • Case Study: Expansion Staffing Buildi
Content covered Leadership versus Management • Adairs Top Leadership Qualities • Action Centred Leadership • Management Styles Giving Feedback • Receiving Feedback • Assertiveness, Aggressiveness And Passivity • Assertiveness The 3 Steps • Assertiveness And Feedback Exercise Setting S.M.
Content covered Introduction and Course Overview Your Role in Your Company Finances What is Finance? Getting to Know the Players Record Keepin
Content covered Introduction and Course Overview Leadership • What is Leadership? • Brief History of Leadership Studies • The Leadership Formula
The effectiveness of a Sales function in dealing with customers, in building and maintaining relationships and maximising the level and profitability of business, is almost certainly the most significant influence on the profitability of any company. With Activia, you can check your skill level (see the button on the right) which ensures you book on the correct course.
Content covered Introduction and Course Overview What is Problem Solving Win Win Decisions The Problem Solving Model Phase 1 Phase 2 Phase 3
Whether you or your staff are complete beginners or looking to improve on existing skills, we have a range of Presentation Skills training courses that will help you to become a more confident, effective and engaging presenter. With Activia, you can check your skill level (see the button on the right) which ensures you book on the correct course.
Content covered Getting Started with Visio 2010 • Explore the Visio Interface • Customize the Visio Interface • Create a New Diagram Creating a
This exclusive training course has been developed by Activia and endorsed by the ILM – Europe's foremost provider of leadership and management qualifications. The training can be delivered as a stand-alone course, and an ILM award certificate provided at a small additional charge.
Content covered Introduction and Course Overview Defining Stress and How it Affects Us • Holmes-Rahe Stress Rating • Stress and Your Health Wha
Content covered Getting Started with Powerpoint 2010 • Meeting Microsoft Office PowerPoint 2010 • Creating a Presentation • Working with Your P
Content covered Introduction and Course Overview Setting the Climate • Simple Rules to Make the Session Positive Team Teaching • Team Teaching
Content covered Introduction and Course Overview Defining Conflict • What is Conflict? Types of Conflict • Inner Conflict • Group Conflict • I