41 training courses found
Content covered Introduction and Course Overview What is Problem Solving Win Win Decisions The Problem Solving Model Phase 1 Phase 2 Phase 3
Content covered Managing and Reviewing Documents • Using Comments • Tracking Changes • Combining Multiple Versions of Documents • Creating an Out
This exclusive training course has been developed by Activia and endorsed by the ILM – Europe's foremost provider of leadership and management qualifications. The training can be delivered as a stand-alone course, and an ILM award certificate provided at a small additional charge.
Content covered Getting Started with Microsoft Word • Meeting Microsoft Office Word 2010 • Creating a Document • Navigating in Your Document • Do
Content covered Managing Your Documents • Using Windows Explorer within Word • Saving Your Files • Finishing Your Files • Making Word Work Backwa
Effective Change Management This is a one day training course Content covered Course Overview What is Change? The Change Cycle
Content covered Getting Started with Powerpoint 2010 • Meeting Microsoft Office PowerPoint 2010 • Creating a Presentation • Working with Your P
Content covered Introduction and Course Overview Defining Conflict • What is Conflict? Types of Conflict • Inner Conflict • Group Conflict • I
Content covered Advanced File Tasks • Saving and File Management • Converting and Encrypting Files • File Properties and Digital Signatures • Fil
Content covered Getting Started with Microsoft Excel • Starting Out • About Workbooks • Exploring your Workbook • Getting Help with Excel The Ex
Content covered Introduction and Course Overview Exercise: Getting to Know You The Role of the Receptionist • Customer Service Exercise • Bet You Didn't Know That Customer Service Principles • Superior Receptionist Behaviours • What Do You See ? • First Impressions • Moments of Truth • Good vs Exceptional Customer Service Communication • Why Communication Goes Wrong • Getting Communications Across • Personal Communication Style Questionnaire Questioning Techniques • What Are Open Questions? • What are Closed Questions? • T.E.
Content covered Grouping & Outlining and Subtotals • Outlining and Grouping Data • Using the Subtotals Tool What-If Analysis • Exploring Scenar
Content covered Advanced Conditional Formatting • Editing Standard Formatting Rules • Using Formulas in Conditional Formatting Using Form Contro
Content covered Introduction and Course Overview Case Study: Terry's Terrible Day Communication Skills for Training • Good Communicators • Your
Content covered Introduction and Course Overview Defining Human Resources • The Basics of HR Management • Case Study: Expansion Staffing Buildi
Content covered Course Overview and Learning Objectives Defining Projects and Project Management • What is a Project? • What is Project Manageme
Content covered Leadership versus Management • Adairs Top Leadership Qualities • Action Centred Leadership • Management Styles Giving Feedback • Receiving Feedback • Assertiveness, Aggressiveness And Passivity • Assertiveness The 3 Steps • Assertiveness And Feedback Exercise Setting S.M.
Content covered Introduction and Course Overview Your Role in Your Company Finances What is Finance? Getting to Know the Players Record Keepin
Content covered Introduction and Course Overview Leadership • What is Leadership? • Brief History of Leadership Studies • The Leadership Formula
The effectiveness of a Sales function in dealing with customers, in building and maintaining relationships and maximising the level and profitability of business, is almost certainly the most significant influence on the profitability of any company. With Activia, you can check your skill level (see the button on the right) which ensures you book on the correct course.