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Activia Training training courses

34 training courses found

Professional Receptionist Skills

Content covered Introduction and Course Overview Exercise: Getting to Know You The Role of the Receptionist • Customer Service Exercise • Bet You Didn't Know That Customer Service Principles • Superior Receptionist Behaviours • What Do You See ? • First Impressions • Moments of Truth • Good vs Exceptional Customer Service Communication • Why Communication Goes Wrong • Getting Communications Across • Personal Communication Style Questionnaire Questioning Techniques • What Are Open Questions? • What are Closed Questions? • T.E.

  • Study level: Not applicable
  • Duration of training: 1 day
  • Study mode: Full time
Train the Trainer Fast Track

Content covered Introduction and Course Overview Case Study: Terry's Terrible Day Communication Skills for Training • Good Communicators • Your

  • Study level: Not applicable
  • Duration of training: 1 day
  • Study mode: Full time
Project Management Fast Track

Content covered Course Overview and Learning Objectives Defining Projects and Project Management • What is a Project? • What is Project Manageme

  • Study level: Not applicable
  • Duration of training: 1 day
  • Study mode: Full time
HR for Non HR Managers

Content covered Introduction and Course Overview Defining Human Resources • The Basics of HR Management • Case Study: Expansion Staffing Buildi

  • Study level: Not applicable
  • Duration of training: 1 day
  • Study mode: Full time
Finance for Non-Finance Managers

Content covered Introduction and Course Overview Your Role in Your Company Finances What is Finance? Getting to Know the Players Record Keepin

  • Study level: Not applicable
  • Duration of training: 1 day
  • Study mode: Full time
Managing Staff for Better Performance

Content covered Leadership versus Management • Adairs Top Leadership Qualities • Action Centred Leadership • Management Styles Giving Feedback • Receiving Feedback • Assertiveness, Aggressiveness And Passivity • Assertiveness The 3 Steps • Assertiveness And Feedback Exercise Setting S.M.

  • Study level: Not applicable
  • Duration of training: 1 day
  • Study mode: Full time
Team Development for Supervisors

Content covered Introduction and Course Overview Leadership • What is Leadership? • Brief History of Leadership Studies • The Leadership Formula

  • Study level: Not applicable
  • Duration of training: 1 day
  • Study mode: Full time
Selling Skills Fast Track

The effectiveness of a Sales function in dealing with customers, in building and maintaining relationships and maximising the level and profitability of business, is almost certainly the most significant influence on the profitability of any company. With Activia, you can check your skill level (see the button on the right) which ensures you book on the correct course.

  • Study level: Not applicable
  • Duration of training: 1 day
  • Study mode: Full time
Presentation Skills Fast Track

Whether you or your staff are complete beginners or looking to improve on existing skills, we have a range of Presentation Skills training courses that will help you to become a more confident, effective and engaging presenter. With Activia, you can check your skill level (see the button on the right) which ensures you book on the correct course.

  • Study level: Not applicable
  • Duration of training: 1 day
  • Study mode: Full time
Managing Your Stress

Content covered Introduction and Course Overview Defining Stress and How it Affects Us • Holmes-Rahe Stress Rating • Stress and Your Health Wha

  • Study level: Not applicable
  • Duration of training: 1 day
  • Study mode: Full time
PowerPoint Introduction (2007, 2010 & 2013)

Content covered Getting Started with Powerpoint 2010 • Meeting Microsoft Office PowerPoint 2010 • Creating a Presentation • Working with Your P

  • Study level: Beginner
  • Duration of training: 1 day
  • Study mode: Full time
Project Introduction (2010 & 2013)

Content covered Terminology • What is the Critical Path? • What is a Critical Task? • Critical Path Calculation • Definition of Slack • Multiple

  • Study level: Beginner
  • Duration of training: 1 day
  • Study mode: Full time
Visio Introduction (2010 & 2013)

Content covered Getting Started with Visio 2010 • Explore the Visio Interface • Customize the Visio Interface • Create a New Diagram Creating a

  • Study level: Beginner
  • Duration of training: 1 day
  • Study mode: Full time
Managing Conflict and Resolving Disputes

Content covered Introduction and Course Overview Defining Conflict • What is Conflict? Types of Conflict • Inner Conflict • Group Conflict • I

  • Study level: Not applicable
  • Duration of training: 1 day
  • Study mode: Full time
Delivering an Effective Training Session

Content covered Introduction and Course Overview Setting the Climate • Simple Rules to Make the Session Positive Team Teaching • Team Teaching

  • Study level: Not applicable
  • Duration of training: 1 day
  • Study mode: Part time
Developing Powerful Presentations

Whether you or your staff are complete beginners or looking to improve on existing skills, we have a range of Presentation Skills training courses that will help you to become a more confident, effective and engaging presenter. With Activia, you can check your skill level (see the button on the right) which ensures you book on the correct course.

  • Study level: Not applicable
  • Duration of training: 1 day
  • Study mode: Full time
Effective Communication Skills

Content covered Course Overview and Learning Objectives Communication • What is a Skilled Communicator? • Individual Evaluation Communication B

  • Study level: Not applicable
  • Duration of training: 1 day
  • Study mode: Full time
Powerpoint Advanced (2007, 2010 & 2013)

Content covered Managing PowerPoint Files • Using Windows Explorer within PowerPoint • File Management Tools • Using Presentation Tools: Optimisa

  • Study level: Advanced
  • Duration of training: 1 day
  • Study mode: Full time
Managing the Stress of Your Team

Content covered Introduction and Course Overview Stress and its Effects • What is Stress? • Healthy Stress • Impact on the Workplace • Reduced P

  • Study level: Not applicable
  • Duration of training: 1 day
  • Study mode: Full time
Fundamentals of Supervisor Skills

Content covered Course Introduction and Overview Making the Transition • How will my Role Change? • Tips for Learning the Ropes Quickly • Questi

  • Study level: Beginner
  • Duration of training: 1 day
  • Study mode: Full time
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