16 training courses found
During this course we will not only uncover the core skills associated with developing and implementing an effective structured recruitment interview but also provide an encompassing selection process right from when the resignation letter is received. The first part of the course covers a systematic process of job skills analysis to develop an ideal person profile, producing question plans that are fair and reasonable i.
Delegate comments “The course was very interactive and hence interesting” “Bryan has in-depth knowledge of the subject area and delivered it very well” “A very good telephone skills course; well run, relaxed but very controlled” Training Course Content Nature of communication. Choosing the most appropriate communication method.
The course focuses on: Principles of C.V.
The transition from team member to team leader can be very daunting. The relationship with team colleagues change and the skill sets required to perform effectively is very different.
The course provides core knowledge and skills around how to be influential to build confidence and effectiveness. It demystifies the differences between assertiveness and aggressiveness at work, helps you understand the impact of your communication on others and provides key tactics and processes in your verbal and non-verbal communication.
Do you want your staff to be able to train employees skilfully and professionally? In-house trainer can be a cost effective and flexible way to train staff on work procedures and to sell in new company initiatives. This course examines the techniques and processes required for designing and delivering training sessions (one-to-one or group training on-job) that improve employee’s skill, knowledge and ultimately boost job performance.
Business interactions between supervisors and others occur almost every minute of the working day - conversations with a colleague, asking a team member to do a task, phone call from a customer, department meetings, persuading the boss of a course of action - either face-to-face or over the phone. They are all interactions in which there is an ‘outcome’ – something gets done or agreed, either for you, for the other person(s), or mutual beneficial for both.
The delegates will learn how to motivate and develop teams to continuously improve performance whilst growing own skills in dealing with difficult situations decisively. An awareness of current theory and practice combined with practical exercises during the course will build confidence in management style.
“A satisfied customer. We should have them stuffed!” BASIL FAWLTY Perhaps this cynical attitude towards customer service is just true of a fictional comedy series.
Introduction Poor use of time creates a range of problems - under performance, job dissatisfaction, work overload and stress. However, there are many benefits to good time management.
The Employment Act 2008 places greater emphasis on the employer to ensure disciplinary issues are dealt with in accordance with new statutory procedures and guidelines. The A.
What does the training course cover? Leadership and Management Differences between a Leader and a Manager An overview of the activities of the busy Team Leader/Manager Influencing Skills in Management • Understand the nature of communication, and why it goes wrong • Identify their own communication style as Managers • Know the differences between assertive, aggressive and passive behaviours • Understand and practice the 3 steps to assertive behaviour to encourage staff to ‘give of their best’ • Apply a range of influencing tips and tactics to help manage others Delegation Understanding delegation – the responsibility and accountability Benefits and barriers of effective delegation. 9 step process to effectively delegate tasks.
As a manager, it is vitally important that you can find ways to increase productivity and results of your team. Effective appraisal gives you the opportunity to review past performance, discuss and agree future performance targets and to plan future training and coaching needs.
Delivering a presentation has been rated as the thing business people most dread. In a survey, people placed death as number 7 on the list! For many people, presentations are a daunting prospect - sleep is lost, nails are bitten to the quick and stomachs feel that they have been through 5 rounds with Mohammed Ali.
Introduction The training course is designed to give new or potential Managers / Team Leaders an introduction to their role and the challenges they may face, providing a broad range of skills and tactics to use in their every-day job. "Very useful.
Anyone who has responsibility for the performance of others are guardians of their ‘skill’ and ‘will’. This course gives a good understanding of, and skill development in, the areas required to enhance staff performance.