Develop your customer service skills for work in hotels and similar reception areas. As the front-facing member of your organisation you will be responsible for a variety of reception tasks including bookings, customer arrivals and departures, billings, handling mail, using office equipment and general customer service.
This programme is for learners who are employed in a commercial setting, such as a restaurant or hotel. This pathway is suitable if you are working as a receptionist, dealing with reservations, greeting guests, preparing guest bills and other associated reception duties.
This course covers theory, practical sessions behind a replica Hotel desk as well as teaching you how to operate the most used reservation system, Opera V5 Full Service. Created in connection with Hotels and based on their own requirements, all relevant subjects are covered ensuring each and every student, graduates as a professional, fully trained and exceptional receptionist.
This course is ideal for those who would like to work in the Front Office department of a hotel and will also be of interest for anyone wishing to move into hotel management. The qualifications you will gain are: BTEC Ext Certificate in Hospitality; City & Guilds Catering and Hospitality Principles Front Office and BTEC Work skills Level 2.
If you wish to expand your employment opportunities by gaining knowledge and the skills to work in Hotel Front Office or in any business dealing with Customer Relations and Reception Services - then this is the course for you. During your course you will undertake the following units of study Front Office Procedures, Reservations Services, Word Processing, Guest Accounting, Working with People, Communications, Methods of Payment, Sales Skills, Customer Care and Self Presentation.
This course helps students to develop customer service skills for work in hotels and similar reception areas. As the front-facing member of your organisation you will be responsible for a variety of reception tasks including bookings, customer arrivals and departures, billings, handling mail, using office equipment and general customer service.
In co-operation with leading UK hotel chains, Reception Academy has now created a shorter more intensive course covering standard Hotel procedures and training on Opera PMS. We will make sure that, during this practical training course, you learn all relevant techniques used in Front of House and the tools that will ultimately; help you find rewarding employment in high standard Hotels.
An interactive and comprehensive practical Hotel Receptionist course is presented by market leaders of the industry and taught by their experienced tutors. Reception Academy has created this course in connection with Hotels they work with and based on their requirements for professional and skilled Hotel staff.